Service design for business: a practical guide to optimizing the customer experience
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| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Hoboken, N.J.
John Wiley & Sons
[2016]
|
| Subjects: | |
| Item Description: | Includes index |
| Physical Description: | xi, 189 Seiten Illustrationen |
| ISBN: | 9781118988923 |
Staff View
MARC
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Record in the Search Index
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| author | Reason, Ben Løvlie, Lavrans 1969- Flu, Merlin |
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| building | Verbundindex |
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| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
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| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
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| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
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| id | DE-604.BV043518967 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T07:27:50Z |
| institution | BVB |
| isbn | 9781118988923 |
| language | English |
| lccn | 015032743 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028934953 |
| oclc_num | 935921189 |
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| owner_facet | DE-1102 DE-1049 DE-898 DE-BY-UBR |
| physical | xi, 189 Seiten Illustrationen |
| publishDate | 2016 |
| publishDateSearch | 2016 |
| publishDateSort | 2016 |
| publisher | John Wiley & Sons |
| record_format | marc |
| spelling | Reason, Ben (DE-588)1070952370 aut Service design for business a practical guide to optimizing the customer experience Ben Reason ; Lavrans Løvlie ; Melvin Brand Flu Hoboken, N.J. John Wiley & Sons [2016] xi, 189 Seiten Illustrationen txt rdacontent n rdamedia nc rdacarrier Includes index Customer services Customer relations Dienstleistungssektor (DE-588)4012183-5 gnd rswk-swf Dienstleistung (DE-588)4012178-1 gnd rswk-swf Design (DE-588)4011510-0 gnd rswk-swf Produktgestaltung (DE-588)4047340-5 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 s Produktgestaltung (DE-588)4047340-5 s 1\p DE-604 Dienstleistung (DE-588)4012178-1 s Design (DE-588)4011510-0 s 2\p DE-604 Løvlie, Lavrans 1969- (DE-588)1070952079 aut Flu, Merlin aut Erscheint auch als Online-Ausgabe Reason, Ben, 1972- author. Service design for business. Hoboken, N.J. : John Wiley & Sons, Inc., [2016] 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Reason, Ben Løvlie, Lavrans 1969- Flu, Merlin Service design for business a practical guide to optimizing the customer experience Customer services Customer relations Dienstleistungssektor (DE-588)4012183-5 gnd Dienstleistung (DE-588)4012178-1 gnd Design (DE-588)4011510-0 gnd Produktgestaltung (DE-588)4047340-5 gnd |
| subject_GND | (DE-588)4012183-5 (DE-588)4012178-1 (DE-588)4011510-0 (DE-588)4047340-5 |
| title | Service design for business a practical guide to optimizing the customer experience |
| title_auth | Service design for business a practical guide to optimizing the customer experience |
| title_exact_search | Service design for business a practical guide to optimizing the customer experience |
| title_full | Service design for business a practical guide to optimizing the customer experience Ben Reason ; Lavrans Løvlie ; Melvin Brand Flu |
| title_fullStr | Service design for business a practical guide to optimizing the customer experience Ben Reason ; Lavrans Løvlie ; Melvin Brand Flu |
| title_full_unstemmed | Service design for business a practical guide to optimizing the customer experience Ben Reason ; Lavrans Løvlie ; Melvin Brand Flu |
| title_short | Service design for business |
| title_sort | service design for business a practical guide to optimizing the customer experience |
| title_sub | a practical guide to optimizing the customer experience |
| topic | Customer services Customer relations Dienstleistungssektor (DE-588)4012183-5 gnd Dienstleistung (DE-588)4012178-1 gnd Design (DE-588)4011510-0 gnd Produktgestaltung (DE-588)4047340-5 gnd |
| topic_facet | Customer services Customer relations Dienstleistungssektor Dienstleistung Design Produktgestaltung |
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