Strategic organizational learning: using system dynamics for innovation and sustained performance
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| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Berlin , Heidelberg
Springer
[2016]
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| Series: | Management for professionals
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| Subjects: | |
| Online Access: | http://www.springer.com/ Inhaltstext Inhaltsverzeichnis |
| Physical Description: | xix, 176 Seiten Illustrationen 23.5 cm x 15.5 cm, 0 g |
| ISBN: | 3662486415 9783662486412 |
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MARC
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| 100 | 1 | |a Gephart, Martha A. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Strategic organizational learning |b using system dynamics for innovation and sustained performance |c Martha A. Gephart, Victoria J. Marsick ; foreword by Bill Pasmore |
| 264 | 1 | |a Berlin , Heidelberg |b Springer |c [2016] | |
| 300 | |a xix, 176 Seiten |b Illustrationen |c 23.5 cm x 15.5 cm, 0 g | ||
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| 650 | 0 | 7 | |a System Dynamics |0 (DE-588)4058802-6 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Organisationswandel |0 (DE-588)4075693-2 |2 gnd |9 rswk-swf |
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| 653 | |a Case studies | ||
| 653 | |a Leadership | ||
| 653 | |a Strategic learning | ||
| 653 | |a Performance-based learning | ||
| 653 | |a Knowledge management | ||
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Record in the Search Index
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CONTENTS
1 INTRODUCTION 1
1.1 OVERVIEW 1
1.2 INTRODUCING OUR MODEL 2
1.3 IN-DEPTH CASES OF SYSTEM LEARNING AND CHANGE 2
1.3.1 ENGINEERED WOODS 3
1.3.2 HAPPY LAND AMUSEMENT PARK 3
1.3.3 SOUTH SIDE HIGH SCHOOL 4
1.3.4 ERICSSON 4
1.3.5 AUTISM MODEL PROGRAM 4
1.3.6 CASAWORKS FOR FAMILIES 5
1.4 IMPLICATIONS FOR STRATEGIC ORGANIZATIONAL LEARNING 6
2 STRATEGIC LEVERAGE THROUGH LEARNING 7
2.1 OVERVIEW 7
2.1.1 CHANGES AT THE SYSTEM LEVEL 7
2.2 FOUNDATIONS OF OUR MODEL: STRATEGIC LEVERAGE THROUGH
LEARNING 7
2.3 USE OF OUR MODEL IN A FEDERAL JUDICIAL AGENCY 10
2.3.1 CHALLENGES FOLLOWING INNOVATION 10
2.3.2 ASSESSMENT AND INTERVENTION 12
2.3.3 IMPROVED RESULTS 13
2.4 OUR MODEL: A LEARNING APPROACH TO CHANGE 13
2.4.1 A LEARNING APPROACH TO CHANGE 13
2.4.2 THIS BOOK 15
REFERENCES 16
3 ENGINEERED WOODS 19
3.1 OVERVIEW 19
3.2 ACT I: COMMITTING TO A VISION FOCUSED ON A RISKY,
BREAKTHROUGH STRATEGY 20
3.2.1 A BOLD STRETCH GOAL AMIDST MUCH SKEPTICISM 21
3.2.2 THE CHALLENGE: DEVELOPING ORGANIZATIONAL CAPACITY
FOR PRODUCTIZATION 22
XI
HTTP://D-NB.INFO/1076582788
XII
CONTENTS
3.3 ACT II: LEARNING TO DEVELOP SPECIALTY PRODUCTS 22
3.3.1 NEW STRUCTURES AND MECHANISMS TO BRING THE RIGHT
PEOPLE TOGETHER 23
3.3.2 LEARNING TO USE, AND MODIFY, A STAGE-GATE PRODUCT
DEVELOPMENT PROCESS 24
3.3.3 TRAINING TO SUPPORT TEAM WORK 25
3.3.4 BUILDING ON LESSONS LEARNED 26
3.4 ACT D3: LEARNING TO MARKET AND SELL SPECIALTY PRODUCTS 27
3.4.1 HIRING AND LEARNING FROM CONSUMER MARKETING
TALENT 28
3.4.2 DISCOVERING BUILDERS AND HOW TO MARKET TO THEM. . . 28
3.4.3 NEW MARKETING APPROACHES LED TO NEW SALES
APPROACHES 29
3.5 ACT IV: LEARNING TO MANUFACTURE SPECIALTY PRODUCTS 30
3.6 ACT V: DEVELOPING A CULTURE AND SYSTEMS THAT SUPPORT
INNOVATION 31
3.6.1 CHANGING LEADERSHIP AT THE TOP 31
3.6.2 A CULTURE OF INNOVATION 32
3.6.3 SYSTEMS AND PROCESSES 33
3.7 ACT VI: SUSTAINING THE REVOLUTION 34
3.7.1 COMPANY'S STRATEGY AND MARKET POSITION 34
3.7.2 ORGANIZATIONAL LEARNING AND KNOWLEDGE SHARING . 34
3.7.3 SUPPORTING SYSTEMS, STAFF, STRUCTURE, CULTURE 35
3.8 SYSTEM DYNAMICS: OUR MODEL 35
REFERENCES 39
4 HAPPY LAND AMUSEMENT PARK 41
4.1 OVERVIEW 41
4.1.1 THE AMUSEMENT PARK 42
4.1.2 PARK LEADERSHIP 42
4.2 PHASE 1: LEARNING FROM A FATALITY 43
4.2.1 FRAMING OR BLAMING 44
4.2.2 BUILDING ALIGNMENT 44
4.2.3 FRAMING NEW POLICIES 44
4.2.4 MONITORING PERFORMANCE 45
4.2.5 REFRAMING 45
4.3 PHASE TWO: A DEEPER DIVE 46
4.3.1 DIAGNOSING THE LARGER PROBLEM 46
4.3.2 BUILDING A SHARED VISION 47
4.3.3 SHARING THE VISION 48
4.3.4 TAKING TIME FOR REFLECTION 49
4.4 PHASE THREE: TRAGEDY STRIKES AGAIN 50
4.4.1 FRAMING AND REFRAMING 50
4.4.2 PUTTING NEW SAFETY MECHANISMS IN PLACE 50
4.4.3 MODELING SAFETY BEHAVIORS 52
CONTENTS XIII
4.5 PHASE FOUR: SAFETY BECOMES PERSONAL 52
4.5.1 REORGANIZING TO MAINTAIN SAFETY 52
4.5.2 DETECTING AND CORRECTING SAFETY ERRORS 53
4.6 SUMMING UP 54
4.7 SYSTEM DYNAMICS: OUR MODEL 55
REFERENCES 57
5 LEVELING UP: HOW SOUTH SIDE HIGH SCHOOL LEARNED TO
TRANSFORM ITSELF 59
5.1 OVERVIEW 59
5.1.1 A VISIONARY IMPETUS 60
5.1.2 NEED TO CHANGE 60
5.2 THE CONTEXT: ROCKVILLE CENTRE AND TRACKING 61
5.3 RAISING EXPECTATIONS: INCREASING THE REGENTS DIPLOMA RATE. 62
5.3.1 GETTING STARTED 62
5.3.2 GUIDANCE COUNSELORS WERE KEY 62
5.3.3 STRUCTURAL CHANGES 63
5.3.4 HETEROGENEOUS CLASSES 64
5.3.5 BEATING THE GOAL 65
5.4 GREATER EXPECTATIONS: EXPANDING THE IB PROGRAM 65
5.4.1 BRINGING STUDENTS ON BOARD 66
5.4.2 CHANGING HOW TEACHERS TEACH 66
5.4.3 SHARING DATA OUTSIDE THE SCHOOL 70
5.4.4 ATTAINING EVEN MORE SUCCESS 70
5.5 SUMMING UP 72
5.6 SYSTEM DYNAMICS 73
REFERENCES 76
6 LINKING LEADERSHIP DEVELOPMENT TO STRATEGY AT ERICSSON 77
6.1 OVERVIEW 77
6.2 ASSESSING CHANGES IN EXECUTIVE EDUCATION 78
6.2.1 WHAT THE NEW PROGRAM LOOKED LIKE 78
6.2.2 A CRITICAL CONVERGENCE 80
6.2.3 HUBER INSTITUTE'S ASSESSMENT OF FIFTH CUSTOM
PROGRAM 80
6.3 HOW THE PROGRAM MADE A DIFFERENCE 81
6.3.1 STRATEGY DEVELOPMENT AND IMPLEMENTATION 81
6.3.2 PERSONAL AND LEADERSHIP DEVELOPMENT 82
6.4 HOW PARTICIPANTS USED WHAT THEY LEARNED 83
6.4.1 ADAPTING THE STRATEGY CYCLE TO BUSINESS UNIT
NEEDS 83
6.4.2 DEVELOPING COMPETENCE AND MICRO-STRATEGIES FOR
OPERATIONAL EFFICIENCIES 83
6.4.3 CAPITALIZING ON OUTSIDE-IN THINKING 84
XIV CONTENTS
6.5 HOW LEADERS ENGAGED ORGANIZATIONAL LEARNING 86
6.5.1 BUILDING A CRITICAL MASS 86
6.5.2 CHANGING THE WAY THE ORGANIZATION WORKS 87
6.5.3 SHARING KNOWLEDGE ACROSS BOUNDARIES 87
6.6 CATALYZING EFFECT OF NETWORKS 88
6.7 ORGANIZATIONAL SUPPORTS FOR AND BARRIERS TO STRATEGY WORK. 88
6.8 SUMMING UP 89
6.9 SYSTEM DYNAMICS: OUR MODEL 90
REFERENCES 93
7 HOW SCHOOLS LEARN TO COLLABORATE AND CHANGE THEIR
CULTURES BY IMPLEMENTING AN AUTISM MODEL PROGRAM
IN INCLUSIVE CLASSROOMS 95
7.1 OVERVIEW 95
7.2 THE AMP MODEL 96
7.2.1 TEAM TEACHING IN THE CLASSROOMS 96
7.2.2 TRANSDISCIPLINARY COLLABORATION 97
7.3 THE SCHOOLS 98
7.4 HOW WASHINGTON ELEMENTARY LEARNED TO IMPLEMENT AMP. 100
7.4.1 LEADERSHIP 100
7.4.2 TEAM MEETINGS 101
7.4.3 COLLABORATIVE RELATIONSHIPS 101
7.4.4 INFORMAL SUPPORT 102
7.4.5 OUTSIDE OBSERVATIONS 102
7.4.6 KNOWLEDGE TRANSFER WITHIN AND ACROSS SCHOOLS . . . . 103
7.4.7 PARENT-SCHOOL RELATIONSHIPS 103
7.5 HOW LINCOLN ELEMENTARY LEARNED TO IMPLEMENT AMP 104
7.5.1 LEADERSHIP 104
7.5.2 COLLABORATIVE TEAM TEACHING 104
7.5.3 INFORMAL SUPPORT 104
7.5.4 TEAM MEETINGS 105
7.5.5 OUTSIDE OBSERVATIONS 105
7.5.6 KNOWLEDGE TRANSFER WITHIN AND ACROSS SCHOOLS. . . . 105
7.5.7 PARENT-SCHOOL RELATIONSHIPS 106
7.6 COMMON PRINCIPLES: TAILORED PRACTICE 106
7.6.1 SHARED LEADERSHIP 107
7.6.2 COLLABORATIVE TEAM TEACHING 107
7.6.3 INFORMAL SUPPORT 108
7.6.4 TEAM MEETINGS 108
7.6.5 KNOWLEDGE TRANSFER WITHIN SCHOOLS 109
7.6.6 KNOWLEDGE TRANSFER ACROSS SCHOOLS 110
7.6.7 PARENT-SCHOOL RELATIONSHIPS 110
7.6.8 CLIMATE AND CULTURE ILL
7.7 SUMMING UP ILL
7.8 SYSTEM DYNAMICS: OUR MODEL 113
REFERENCES 115
CONTENTS XV
8 CAS
A WORKS FOR FAMILIES 117
8.1 OVERVIEW 117
8.1.1 ASSESSMENT OF ORGANIZATIONAL CAPACITY AND LEARNING
FOR COLLABORATION AND SERVICE DELIVERY 118
8.2 CAPACITIES THAT SITES NEEDED TO DEVELOP 119
8.3 SUCCESSFUL SITES 122
8.3.1 SITE A 122
8.3.2 SITE B 122
8.3.3 SITE C 122
8.4 CAPACITIES OF THE SUCCESSFUL SITES 125
8.4.1 PROBLEMS AND ADEQUACY OF SERVICES IN PLACE 125
8.4.2 INTEGRATED SERVICE DELIVERY 126
8.4.3 EFFECTIVE PARTNER COLLABORATION 126
8.4.4 THE CASAWORKS ORGANIZATION/STAFF 127
8.5 HOW SUCCESSFUL SITES DEVELOPED NEEDED CAPACITIES 127
8.5.1 SITE A 127
8.5.2 SITE B 128
8.5.3 SITE C 128
8.6 UNSUCCESSFUL SITES 129
8.6.1 SITED 129
8.6.2 SITEE 129
8.6.3 SITE F 130
8.6.4 FACTORS CONTRIBUTING TO LACK OF SUCCESS IN SITES . . 130
8.7 HOW THE SITES DID 131
8.7.1 WHAT PREDICTED CLIENT OUTCOMES 131
8.8 HOW SITES ACHIEVED THESE OUTCOMES 132
8.8.1 EFFECTIVE SERVICE DELIVERY 132
8.8.2 EFFECTIVE COLLABORATION AMONG PARTNERS 132
8.8.3 ORGANIZATIONAL LEARNING 133
8.8.4 ORGANIZATIONAL CAPACITY 133
8.9 SYSTEM DYNAMICS: OUR MODEL 134
REFERENCES 137
9 LEVERAGING SYSTEM DYNAMICS FOR STRATEGIC LEARNING 139
9.1 OVERVIEW 139
9.2 SPOTLIGHT ON SYSTEM DYNAMICS 140
9.2.1 SYSTEM DYNAMICS IN THE ENGINEERED WOODS CASE . . . 140
9.2.2 SYSTEM DYNAMICS IN THE HAPPY LAND AMUSEMENT PARK
CASE 142
9.2.3 SYSTEM DYNAMICS IN THE SOUTH SIDE HIGH SCHOOL
CASE 143
9.2.4 SYSTEM DYNAMICS IN ERICSSON 144
9.2.5 SYSTEM DYNAMICS IN AMP 144
9.2.6 SYSTEM DYNAMICS IN CASAWORKS 145
XVI CONTENTS
9.3 SYSTEM DYNAMICS PATTERNS 146
9.3.1 DIRECTION OF FLOW WHEN INITIATED AT THE
TRANSFORMATIONAL SYSTEM LEVEL 146
9.3.2 DIRECTION OF FLOW WHEN INITIATED AT THE TRANSACTIONAL
SYSTEM LEVEL 146
9.4 CROSS-CASE DYNAMICS 147
9.5 INSIGHTS FROM RESEARCH AND PRACTICE 148
REFERENCES 161
10 USING STRATEGIC LEVERAGE THROUGH LEARNING TO ADDRESS
ORGANIZATIONAL CHALLENGES 163
10.1 OVERVIEW 163
10.2 USING OUR MODEL TO GET BETTER RESULTS 163
10.2.1 CUSTOMIZED SURVEYS TO DESIGN AND SUPPORT
INTERVENTIONS 163
10.2.2 UNDERSTANDING WHAT WORKS AND HOW IT CAN BE
IMPROVED 165
10.2.3 LESSONS LEARNED FROM SUCCESSFUL INTERVENTIONS 168
10.3 USING STRATEGIC LEVERAGE THROUGH LEARNING 169
10.4 VARIATIONS IN USING OUR MODEL 170
10.4.1 GUIDING NEW INTERVENTIONS 170
10.4.2 ASSESSING AND IMPROVING EXISTING INTERVENTIONS . . 171
10.4.3 EXPLORING NEW OPPORTUNITIES 171
10.4.4 USING OUR OFF-THE-SHELF ASSESSMENT TOOL 172
10.5 EMBARKING ON A LEARNING APPROACH TO CHANGE 174
REFERENCES 176 |
| any_adam_object | 1 |
| author | Gephart, Martha A. Marsick, Victoria J. |
| author_facet | Gephart, Martha A. Marsick, Victoria J. |
| author_role | aut aut |
| author_sort | Gephart, Martha A. |
| author_variant | m a g ma mag v j m vj vjm |
| building | Verbundindex |
| bvnumber | BV043398550 |
| classification_rvk | QP 340 |
| ctrlnum | (OCoLC)922065343 (DE-599)DNB1076582788 |
| dewey-full | 650 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 650 - Management and auxiliary services |
| dewey-raw | 650 |
| dewey-search | 650 |
| dewey-sort | 3650 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV043398550 |
| illustrated | Illustrated |
| indexdate | 2024-12-09T13:01:57Z |
| institution | BVB |
| institution_GND | (DE-588)1065168780 |
| isbn | 3662486415 9783662486412 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028817119 |
| oclc_num | 922065343 |
| open_access_boolean | |
| owner | DE-355 DE-BY-UBR DE-188 |
| owner_facet | DE-355 DE-BY-UBR DE-188 |
| physical | xix, 176 Seiten Illustrationen 23.5 cm x 15.5 cm, 0 g |
| publishDate | 2016 |
| publishDateSearch | 2016 |
| publishDateSort | 2016 |
| publisher | Springer |
| record_format | marc |
| series2 | Management for professionals |
| spelling | Gephart, Martha A. Verfasser aut Strategic organizational learning using system dynamics for innovation and sustained performance Martha A. Gephart, Victoria J. Marsick ; foreword by Bill Pasmore Berlin , Heidelberg Springer [2016] xix, 176 Seiten Illustrationen 23.5 cm x 15.5 cm, 0 g txt rdacontent n rdamedia nc rdacarrier Management for professionals Strategisches Management (DE-588)4124261-0 gnd rswk-swf Organisatorisches Lernen (DE-588)4198012-8 gnd rswk-swf System Dynamics (DE-588)4058802-6 gnd rswk-swf Organisationswandel (DE-588)4075693-2 gnd rswk-swf KJU Case studies Leadership Strategic learning Performance-based learning Knowledge management Organisationswandel (DE-588)4075693-2 s Organisatorisches Lernen (DE-588)4198012-8 s Strategisches Management (DE-588)4124261-0 s System Dynamics (DE-588)4058802-6 s DE-604 Marsick, Victoria J. Verfasser aut Springer-Verlag GmbH (DE-588)1065168780 pbl Erscheint auch als Online-Ausgabe 978-3-662-48642-9 http://www.springer.com/ Verlag X:MVB text/html http://deposit.dnb.de/cgi-bin/dokserv?id=5d94e24aa5a249b6b6f4f2b604bb227c&prov=M&dok_var=1&dok_ext=htm Inhaltstext DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028817119&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Gephart, Martha A. Marsick, Victoria J. Strategic organizational learning using system dynamics for innovation and sustained performance Strategisches Management (DE-588)4124261-0 gnd Organisatorisches Lernen (DE-588)4198012-8 gnd System Dynamics (DE-588)4058802-6 gnd Organisationswandel (DE-588)4075693-2 gnd |
| subject_GND | (DE-588)4124261-0 (DE-588)4198012-8 (DE-588)4058802-6 (DE-588)4075693-2 |
| title | Strategic organizational learning using system dynamics for innovation and sustained performance |
| title_auth | Strategic organizational learning using system dynamics for innovation and sustained performance |
| title_exact_search | Strategic organizational learning using system dynamics for innovation and sustained performance |
| title_full | Strategic organizational learning using system dynamics for innovation and sustained performance Martha A. Gephart, Victoria J. Marsick ; foreword by Bill Pasmore |
| title_fullStr | Strategic organizational learning using system dynamics for innovation and sustained performance Martha A. Gephart, Victoria J. Marsick ; foreword by Bill Pasmore |
| title_full_unstemmed | Strategic organizational learning using system dynamics for innovation and sustained performance Martha A. Gephart, Victoria J. Marsick ; foreword by Bill Pasmore |
| title_short | Strategic organizational learning |
| title_sort | strategic organizational learning using system dynamics for innovation and sustained performance |
| title_sub | using system dynamics for innovation and sustained performance |
| topic | Strategisches Management (DE-588)4124261-0 gnd Organisatorisches Lernen (DE-588)4198012-8 gnd System Dynamics (DE-588)4058802-6 gnd Organisationswandel (DE-588)4075693-2 gnd |
| topic_facet | Strategisches Management Organisatorisches Lernen System Dynamics Organisationswandel |
| url | http://www.springer.com/ http://deposit.dnb.de/cgi-bin/dokserv?id=5d94e24aa5a249b6b6f4f2b604bb227c&prov=M&dok_var=1&dok_ext=htm http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028817119&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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