APA (7th ed.) Citation

Peppers, D. (2011). Managing customer relationships: A strategic framework (2nd ed.). Wiley.

Chicago Style (17th ed.) Citation

Peppers, Don. Managing Customer Relationships: A Strategic Framework. 2nd ed. Hoboken, N.J: Wiley, 2011.

MLA (9th ed.) Citation

Peppers, Don. Managing Customer Relationships: A Strategic Framework. 2nd ed. Wiley, 2011.

Warning: These citations may not always be 100% accurate.