Successful service design for telecommunications a comprehensive guide to design and implementation - Pang, Sauming (Wiley, 2009)
Includes bibliographical references (pages 335-336) and index
Comprehensive reference to successful service design for the telecommunications industry. Telecommunications companies operate in increasingly competitive environments. The companies that survive and excel are those offering the most compelling range of products and services. These services are complex since they touch all aspects of business. Service design and implementation skills are therefore the key for staying on top of the competition. Successful Service Design for Telecommunications provides a comprehensive guide into service design and implementation. The author provides a consistent