Service design for six sigma: a roadmap for excellence
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| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Hoboken, NJ
Wiley InterScience
2005
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| Subjects: | |
| Online Access: | FRO01 UBG01 Volltext |
| Item Description: | Includes bibliographical references (pages 409-417) and index A roadmap to consistent, high-quality service for any organization. A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process. This book introduces Design for Six Sigma (DFSS), an easy-to-master, yet highly effective data-driven method that prevents defects in any type of service process. The particular focus of this publication is service DFSS, which leads to what the authors term "a whole quality business," one that takes a proactive stance and gets thi |
| Physical Description: | 1 Online-Ressource (xxi, 424 pages) |
| ISBN: | 0471744719 9780471744719 0471744700 9780471744702 |
Staff View
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| dewey-full | 658.4/013 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/013 |
| dewey-search | 658.4/013 |
| dewey-sort | 3658.4 213 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV043386354 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:24:31Z |
| institution | BVB |
| isbn | 0471744719 9780471744719 0471744700 9780471744702 |
| language | English |
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| physical | 1 Online-Ressource (xxi, 424 pages) |
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| publishDate | 2005 |
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| publisher | Wiley InterScience |
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| spelling | El-Haik, Basem Verfasser aut Service design for six sigma a roadmap for excellence Basem El-Haik, David M. Roy Hoboken, NJ Wiley InterScience 2005 1 Online-Ressource (xxi, 424 pages) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (pages 409-417) and index A roadmap to consistent, high-quality service for any organization. A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process. This book introduces Design for Six Sigma (DFSS), an easy-to-master, yet highly effective data-driven method that prevents defects in any type of service process. The particular focus of this publication is service DFSS, which leads to what the authors term "a whole quality business," one that takes a proactive stance and gets thi BUSINESS & ECONOMICS / Quality Control bisacsh BUSINESS & ECONOMICS / Total Quality Management bisacsh Six sigma (Quality control standard) fast Total quality management fast Wirtschaft Six sigma (Quality control standard) Total quality management Electronic books Roy, David M. Sonstige oth Erscheint auch als Druck-Ausgabe, Hardcover 0-471-68291-8 https://onlinelibrary.wiley.com/doi/book/10.1002/0471744719 Verlag URL des Erstveröffentlichers Volltext |
| spellingShingle | El-Haik, Basem Service design for six sigma a roadmap for excellence BUSINESS & ECONOMICS / Quality Control bisacsh BUSINESS & ECONOMICS / Total Quality Management bisacsh Six sigma (Quality control standard) fast Total quality management fast Wirtschaft Six sigma (Quality control standard) Total quality management |
| title | Service design for six sigma a roadmap for excellence |
| title_auth | Service design for six sigma a roadmap for excellence |
| title_exact_search | Service design for six sigma a roadmap for excellence |
| title_full | Service design for six sigma a roadmap for excellence Basem El-Haik, David M. Roy |
| title_fullStr | Service design for six sigma a roadmap for excellence Basem El-Haik, David M. Roy |
| title_full_unstemmed | Service design for six sigma a roadmap for excellence Basem El-Haik, David M. Roy |
| title_short | Service design for six sigma |
| title_sort | service design for six sigma a roadmap for excellence |
| title_sub | a roadmap for excellence |
| topic | BUSINESS & ECONOMICS / Quality Control bisacsh BUSINESS & ECONOMICS / Total Quality Management bisacsh Six sigma (Quality control standard) fast Total quality management fast Wirtschaft Six sigma (Quality control standard) Total quality management |
| topic_facet | BUSINESS & ECONOMICS / Quality Control BUSINESS & ECONOMICS / Total Quality Management Six sigma (Quality control standard) Total quality management Wirtschaft |
| url | https://onlinelibrary.wiley.com/doi/book/10.1002/0471744719 |
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