Andersen, B. (2007). Business Process Improvement Toolbox (Second Edition.). ASQ Quality Press.
Chicago Style (17th ed.) CitationAndersen, Bjørn. Business Process Improvement Toolbox. Second Edition. Milwaukee, Wis: ASQ Quality Press, 2007.
MLA (9th ed.) CitationAndersen, Bjørn. Business Process Improvement Toolbox. Second Edition. ASQ Quality Press, 2007.
Warning: These citations may not always be 100% accurate.