Heskett, J. L., Sasser, W. E., & Schlesinger, L. A. (2015). What great service leaders know and do: Creating breakthroughs in service firms (first edition.). Berrett-Koehler Publishers Inc.
Chicago-Zitierstil (17. Ausg.)Heskett, James L., W. E. Sasser, und Leonard A. Schlesinger. What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms. first edition. Oakland, Calif: Berrett-Koehler Publishers Inc, 2015.
MLA-Zitierstil (9. Ausg.)Heskett, James L., et al. What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms. first edition. Berrett-Koehler Publishers Inc, 2015.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.