Mayer, T. A., & Cates, R. J. (2014). Leadership for great customer service: Satisfied employees, satisfied patients (Second edition.). Health Administration Press.
Chicago-Zitierstil (17. Ausg.)Mayer, Thom A., und Robert J. Cates. Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients. Second edition. Chicago, IL: Health Administration Press, 2014.
MLA-Zitierstil (9. Ausg.)Mayer, Thom A., und Robert J. Cates. Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients. Second edition. Health Administration Press, 2014.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.