Understanding emotion at work - Fineman, Stephen (SAGE Publications, 2003)
Includes bibliographical references and index
Introduction : the emotional organization -- Where does emotion come from? -- Recruiting emotion -- Being emotionally intelligent -- Virtually emotion -- Leading and following, with emotion -- Emotion and decision -- Emotion and change -- Stress as emotion and fashion -- Bullying and violence at work -- Sexual harassment -- Downsized -- Concluding reflections
Getting to the heart of what binds and breaks organizations: emotion, Stephen Fineman explores beyond the surface of work to the rich emotional life bubbling underneath, showing what employees and managers constantly deal with but are often ill-equipped to do so