APA (7th ed.) Citation

Martin, W. B. (1989). Managing quality customer service: A practical guide for establishing a service operation. Crisp.

Chicago Style (17th ed.) Citation

Martin, William B. Managing Quality Customer Service: A Practical Guide for Establishing a Service Operation. Los Altos, Calif: Crisp, 1989.

MLA (9th ed.) Citation

Martin, William B. Managing Quality Customer Service: A Practical Guide for Establishing a Service Operation. Crisp, 1989.