The definitive guide to IT service metrics:
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Cambridgeshire, Ely, U.K.
IT Governance Publishing
2012
|
| Subjects: | |
| Online Access: | FAW01 FAW02 Volltext |
| Item Description: | Title from title screen Includes bibliographical references Using metrics -- Service strategy metrics -- Service design metrics -- Service transition metrics -- Service operation metrics -- Additional metrics |
| Physical Description: | 1 Online-Ressource |
| ISBN: | 1849284059 1849284067 1849284075 9781849284059 9781849284066 9781849284073 |
Staff View
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| spelling | McWhirter, Kurt Verfasser aut The definitive guide to IT service metrics Kurt McWhirter and Ted Gaughan Cambridgeshire, Ely, U.K. IT Governance Publishing 2012 1 Online-Ressource txt rdacontent c rdamedia cr rdacarrier Title from title screen Includes bibliographical references Using metrics -- Service strategy metrics -- Service design metrics -- Service transition metrics -- Service operation metrics -- Additional metrics COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh Software measurement local Computer service industry local Computer industry / Customer services local COMPUTERS / General bisacsh Information technology / Management fast Management information systems fast Support services (Management) fast Informatik Information technology Management Management information systems Support services (Management) Gaughan, Ted Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=571571 Aggregator Volltext |
| spellingShingle | McWhirter, Kurt The definitive guide to IT service metrics COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh Software measurement local Computer service industry local Computer industry / Customer services local COMPUTERS / General bisacsh Information technology / Management fast Management information systems fast Support services (Management) fast Informatik Information technology Management Management information systems Support services (Management) |
| title | The definitive guide to IT service metrics |
| title_auth | The definitive guide to IT service metrics |
| title_exact_search | The definitive guide to IT service metrics |
| title_full | The definitive guide to IT service metrics Kurt McWhirter and Ted Gaughan |
| title_fullStr | The definitive guide to IT service metrics Kurt McWhirter and Ted Gaughan |
| title_full_unstemmed | The definitive guide to IT service metrics Kurt McWhirter and Ted Gaughan |
| title_short | The definitive guide to IT service metrics |
| title_sort | the definitive guide to it service metrics |
| topic | COMPUTERS / Computer Literacy bisacsh COMPUTERS / Computer Science bisacsh COMPUTERS / Data Processing bisacsh COMPUTERS / Hardware / General bisacsh COMPUTERS / Information Technology bisacsh COMPUTERS / Machine Theory bisacsh COMPUTERS / Reference bisacsh Software measurement local Computer service industry local Computer industry / Customer services local COMPUTERS / General bisacsh Information technology / Management fast Management information systems fast Support services (Management) fast Informatik Information technology Management Management information systems Support services (Management) |
| topic_facet | COMPUTERS / Computer Literacy COMPUTERS / Computer Science COMPUTERS / Data Processing COMPUTERS / Hardware / General COMPUTERS / Information Technology COMPUTERS / Machine Theory COMPUTERS / Reference Software measurement Computer service industry Computer industry / Customer services COMPUTERS / General Information technology / Management Management information systems Support services (Management) Informatik Information technology Management |
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