APA (7th ed.) Citation

McWhirter, K. (2012). The definitive guide to IT service metrics. IT Governance Publishing.

Chicago Style (17th ed.) Citation

McWhirter, Kurt. The Definitive Guide to IT Service Metrics. Cambridgeshire, Ely, U.K: IT Governance Publishing, 2012.

MLA (9th ed.) Citation

McWhirter, Kurt. The Definitive Guide to IT Service Metrics. IT Governance Publishing, 2012.

Warning: These citations may not always be 100% accurate.