APA (7th ed.) Citation

Zemke, R. (2001). Delivering knock your socks off service. American Management Association.

Chicago Style (17th ed.) Citation

Zemke, Ron. Delivering Knock Your Socks off Service. New York, N.Y: American Management Association, 2001.

MLA (9th ed.) Citation

Zemke, Ron. Delivering Knock Your Socks off Service. American Management Association, 2001.

Warning: These citations may not always be 100% accurate.