Difficult conversations in medicine (Oxford University Press, 2004)
Includes bibliographical references and index
Preface -- - Introduction - Theo Schofield -- - 1 - An introduction to basics - Elisabeth Macdonald -- - 2 - Fundamentals of good communication - Elisabeth Macdonald -- - 3 - The ethics of communication - Michael Parker -- - 4 - Overall plan of management of difficult conversations - Elisabeth Macdonald -- - 5 - The patient's perspective - Elisabeth Macdonald and Katherine Murphy -- - 6 - The doctor's perspective - Elisabeth Macdonald -- - 7 - Dealing with strong emotions and difficult personalities - Peter Maguire and Carolyn Pitceathly -- - 8 - Difficult conversations with children and parents - Melinda Edwards -- - 9 - Special adult groups - Elisabeth Macdonald -- - 10 - Difficult practical circumstances - Elisabeth Macdonald -- - 11 - Communication in a multiprofessional setting - Cathy Heaven -- - 12 - Communication in a multicultural society - Elisabeth Macdonald -- - 13 - Apologies in clinical medicine - Carmel O'Donovan -- - 14 - Legal constraints and guidelines to good practice - Liz Martinez -- - 15 - Maintaining a balance - Peter Maguire and Carolyn Pitceathly -- - 16 - Conclusions and future directions - Elisabeth Macdonald -- - App. I. - Transcripts of useful illustrative conversations - Catherine Hood and Elisabeth Macdonald -- - App. II. - A curriculum for communication in medical education - Theo Schofield