Complaint letters for busy people - Bear, John (Career Press, 1999)
Includes index
Introduction - Who's Complaining? - 13 -- - Chapter 1 - Gripe Session - 21 -- - Chapter 2 - The Fine Art of Complaining - 31 -- - Chapter 3 - The Goal of Complaining Is Getting What You Want - 39 -- - Chapter 4 - Complaining on the Spot - 49 -- - Chapter 5 - Writing a Letter That Gets Results - 59 -- - Chapter 6 - Sample Complaint Letters - 65 -- - Chapter 7 - When You Can't Get Satisfaction - 143 -- - Chapter 8 - When the Shoe Is on the Other Foot - 157 -- - Conclusion - Four Words to Remember - 165 -- - Appendix - A Consumer Complaint Agencies by State - 167 -- - Appendix B - Federal Complaint Agencies - 175 -- - Appendix C - Directory of Corporations - 181 -- - Appendix D - Directory of Industry Associations - 227 -- - Index of Letters - 235