Pickering, P. (2000). How to manage conflict: Turn all conflicts into win-win outcomes (3rd ed.). Career Press.
Chicago-Zitierstil (17. Ausg.)Pickering, Peg. How to Manage Conflict: Turn All Conflicts into Win-win Outcomes. 3rd ed. Franklin Lakes, N.J: Career Press, 2000.
MLA-Zitierstil (9. Ausg.)Pickering, Peg. How to Manage Conflict: Turn All Conflicts into Win-win Outcomes. 3rd ed. Career Press, 2000.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.