Service level management for enterprise networks:
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Bibliographic Details
Main Author: Lewis, Lundy (Author)
Format: Electronic eBook
Language:English
Published: Boston Artech House ©1999
Series:Artech House telecommunications library
Subjects:
Online Access:FAW01
FAW02
Volltext
Item Description:Includes bibliographical references and index
What is SLM? -- - The evolution toward SLM -- - The crux of SLM -- - Why be interested in SLM? -- - Case study: GlaxoWellcome -- - SLM conceptual graph -- - Case study: Cabletron Systems and ATandT -- - A short guide to standards for integrated management -- - Comparison with quality of service management -- - SLM methodology -- - Essential SLM methodology -- - An excursion into SE methodologies -- - Variations on SLM methodology -- - Case study: Decisys -- - SLM architecture -- - What is architecture? -- - Basic SLM architecture -- - Useful ideas from artificial intelligence, robotics, and data warehousing -- - SLM architecture revisited -- - Evaluating SLM proposals with respect to architecture -- - Case study: Deutsche Telekom -- - Special topics in SLM -- - The event correlation problem -- - The semantic disparity problem -- - The component-to-service mapping problem -- - The agent selection problem -- - The integration problem -- - The scaling problem -- - The representation problem -- - The complexity problem -- - Case study: KLM Airlines -- - SLM and electronic commerce -- - What is electronic commerce? -- - Burdens on suppliers of electronic commerce -- - SLM and electronic commerce -- - Case study: Windward Consulting Group -- - SLM, modern business, and quality of life -- - Information systems and modern business -- - The SLM connection -- - Business trends and challenges -- - Why be interested in SLM?
Physical Description:1 Online-Ressource (xiii, 307 pages)
ISBN:1580530168
1580532314
9781580532310

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