(2003). Service innovation: Organizational responses to technological opportunities & market imperatives. Imperial College Press.
Chicago-Zitierstil (17. Ausg.)Service Innovation: Organizational Responses to Technological Opportunities & Market Imperatives. London: Imperial College Press, 2003.
MLA-Zitierstil (9. Ausg.)Service Innovation: Organizational Responses to Technological Opportunities & Market Imperatives. Imperial College Press, 2003.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.