Challenges in virtual collaboration: videoconferencing, audioconferencing, and computer-mediated communications
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Bibliographic Details
Main Author: Wainfan, Lynne (Author)
Format: Electronic eBook
Language:English
Published: Santa Monica, Calif. Rand 2004
Series:Rand Corporation monograph series
Subjects:
Online Access:FAW01
FAW02
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Item Description:"MG-273"--Page 4 of cover. - Title from title screen. - Title from website (viewed Mar. 10, 2006)
Includes bibliographical references
Introduction -- Definitions and methodology -- Virtual versus face-to-face collaboration: a survey of the literature -- Mitigating problems and exploiting the benefits of mediated communication -- Where Next?
This report summarizes the research literature on virtual collaboration, focusing on interactive virtual collaborations in real or near-real time. In particular, it reviews how the processes and outcomes of virtual collaborations are affected by the communication medium (videoconferencing, audioconferencing, or computer-mediated conferencing). It then discusses how problems in such collaboration can be mitigated and opportunities realized. Problems include increased "us vs. them" divisions and misunderstandings, as well as shifts toward risky options. Opportunities include broadening the range of views and options, as well as broadening the range of available experts. The report suggests a strategy for choosing the most effective medium, including face-to-face communication and hybrid systems, as a function of task and context (e.g., convergence on a decision or brainstorming)
Physical Description:1 Online-Ressource
ISBN:0833040693
9780833040695

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