Seven keys for coaching power an application handbook for leaders on the front line - Cowan, Stella Louise (HRD Press, 2006)
Title from title screen
Why coach? -- Coaching key #1 : stay observant -- Coaching key #2 : use effective tools and methods -- Coaching key #3 : call a one-on-one meeting -- Coaching key #4 : call attention to performance behaviors -- Coaching key #5 : explain improvement expectations -- Coaching key #6 : support commitment to develop actions -- Coaching key #7 : stay connected