Emotional intelligence for managing results in a diverse world: the hard truth about soft skills in the workplace
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Bibliographic Details
Main Author: Gardenswartz, Lee (Author)
Format: Electronic eBook
Language:English
Published: Mountain View, Calif. Davies-Black Pub. ©2008
Subjects:
Online Access:FAW01
FAW02
Volltext
Item Description:Includes bibliographical references and index
You can't leave your feelings at home -- We "can't all just get along" -- Affirmative introspection-taking a look inside -- Self-governance-getting a handle on your feelings -- Intercultural literacy-reading others accurately -- Social architecting-enrolling and engaging others -- Coaching individuals for emotional intelligence in your diverse workplace -- Coaching teams for emotional intelligence in your diverse workplace
Encountering generational, cultural, language, and behavioral differences in today¿s global workplace occurs nearly every hour of every day. From here to Dubai or in the conference room down the hall, anger and frustration come easily when others don¿t do things our way, follow directions, or respond the way we think they should. And when emotions manage workplace relationships, conflict, disengagement, and low morale result. Answering the call for fresh insight into what it takes to effectively manage in this complex landscape, Emotional Intelligence for Managing Results in a Diverse World br
Physical Description:1 Online-Ressource (xvi, 184 pages)
ISBN:0891062998
9780891062998

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