Business etiquette 101 ways to conduct business with charm and savvy - Sabath, Ann Marie (Career Press, 2010)
Title from title screen
Includes bibliographical references and index
Why you need this book -- Opening moves : making initial encounters work -- Business dress 101 : handling attire problems in the workplace -- Correspondence : putting it down in black and white -- Sound advice : making the right phone impression -- Cubicle protocol and time management : functioning well in the office -- Meetings : getting it all together -- VIPs : dealing with key decision-makers -- Unfamiliar settings : handling social situations -- Off the beaten path : coping with challenges -- Common questions -- Appendix. International etiquette