APA (7th ed.) Citation

Gerson, R. F. (1993). Measuring customer satisfaction. Crisp Publications.

Chicago Style (17th ed.) Citation

Gerson, Richard F. Measuring Customer Satisfaction. Menlo Park, Calif: Crisp Publications, 1993.

MLA (9th ed.) Citation

Gerson, Richard F. Measuring Customer Satisfaction. Crisp Publications, 1993.

Warning: These citations may not always be 100% accurate.