APA (7th ed.) Citation

Cross, K. F. (2004). Quick hits: 10 key surgical strike actions to improve business process performance. American Management Association.

Chicago Style (17th ed.) Citation

Cross, Kelvin F. Quick Hits: 10 Key Surgical Strike Actions to Improve Business Process Performance. New York: American Management Association, 2004.

MLA (9th ed.) Citation

Cross, Kelvin F. Quick Hits: 10 Key Surgical Strike Actions to Improve Business Process Performance. American Management Association, 2004.