IM and SMS Reference Services for Libraries: (THE TECH SET #19)
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Bibliographic Details
Main Author: Bielskas, Amanda (Author)
Format: Electronic eBook
Language:English
Published: Chicago ALA Editions 2012
Series:Tech set #19
Subjects:
Online Access:FAW01
FAW02
Volltext
Item Description:Description based upon print version of record
Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think!
FOREWORD; PREFACE; 1: INTRODUCTION; 2: TYPES OF SOLUTIONS AVAILABLE; 3: PLANNING; 4: SOCIAL MECHANICS; 5: IMPLEMENTATION; 6: MARKETING; 7: BEST PRACTICES; 8: METRICS; 9: DEVELOPING TRENDS; RECOMMENDED READING; INDEX; ABOUT THE AUTHORS
Includes bibliographical references and index
Physical Description:1 Online-Ressource (122 p.)
ISBN:1555708447
1555708455
1856048446
9781555708443
9781555708450
9781856048446

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