APA (7th ed.) Citation

Bielskas, A. (2012). IM and SMS Reference Services for Libraries: (THE TECH SET #19). ALA Editions.

Chicago Style (17th ed.) Citation

Bielskas, Amanda. IM and SMS Reference Services for Libraries: (THE TECH SET #19). Chicago: ALA Editions, 2012.

MLA (9th ed.) Citation

Bielskas, Amanda. IM and SMS Reference Services for Libraries: (THE TECH SET #19). ALA Editions, 2012.