Patient satisfaction: understanding and managing the experience of care
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Chicago, IL
Health Administration Press
©2006
|
| Edition: | 2nd ed |
| Series: | Management series (Ann Arbor, Mich.)
|
| Subjects: | |
| Online Access: | FAW01 FAW02 Volltext |
| Item Description: | Previous ed. has subtitle: Defining, measuring, and improving the experience of care Includes bibliographical references Machine generated contents note: 1. Justifying the effort : patient satisfaction and the quality of care -- 2. Justifying the effort : patient satisfaction and organizational effectiveness -- 3. The basics of patient satisfaction -- 4. Digging deeper : patient versus clinical cultures -- 5. Dealing with cultural diversity -- 6. From theory to method : using your survey data effectively -- 7. Mining the data for insights -- 8. From data to action -- 9. From action to satisfaction -- creating a culture, not just a program -- 10. Fifty nifty ideas for improving patient satisfaction / Mary Malone -- 11. The emergency department : a special case |
| Physical Description: | 1 Online-Ressource (xvii, 262 pages) |
| ISBN: | 1567932509 1567932576 9781567932508 9781567932577 |
Staff View
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| 500 | |a Machine generated contents note: 1. Justifying the effort : patient satisfaction and the quality of care -- 2. Justifying the effort : patient satisfaction and organizational effectiveness -- 3. The basics of patient satisfaction -- 4. Digging deeper : patient versus clinical cultures -- 5. Dealing with cultural diversity -- 6. From theory to method : using your survey data effectively -- 7. Mining the data for insights -- 8. From data to action -- 9. From action to satisfaction -- creating a culture, not just a program -- 10. Fifty nifty ideas for improving patient satisfaction / Mary Malone -- 11. The emergency department : a special case | ||
| 650 | 4 | |a Patient Satisfaction | |
| 650 | 4 | |a Physician-Patient Relations | |
| 650 | 4 | |a Patients / Satisfaction | |
| 650 | 4 | |a Relations médecin-patient | |
| 650 | 4 | |a Soins médicaux / Qualité / Contrôle | |
| 650 | 7 | |a MEDICAL / Administration |2 bisacsh | |
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| 650 | 7 | |a Medical care / Quality control |2 fast | |
| 650 | 7 | |a Patient satisfaction |2 fast | |
| 650 | 7 | |a Physician and patient |2 fast | |
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| 650 | 4 | |a Physician and patient | |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:18:07Z |
| institution | BVB |
| isbn | 1567932509 1567932576 9781567932508 9781567932577 |
| language | English |
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| physical | 1 Online-Ressource (xvii, 262 pages) |
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| publishDate | 2006 |
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| publisher | Health Administration Press |
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| series2 | Management series (Ann Arbor, Mich.) |
| spelling | Press, Irwin Verfasser aut Patient satisfaction understanding and managing the experience of care Irwin Press 2nd ed Chicago, IL Health Administration Press ©2006 1 Online-Ressource (xvii, 262 pages) txt rdacontent c rdamedia cr rdacarrier Management series (Ann Arbor, Mich.) Previous ed. has subtitle: Defining, measuring, and improving the experience of care Includes bibliographical references Machine generated contents note: 1. Justifying the effort : patient satisfaction and the quality of care -- 2. Justifying the effort : patient satisfaction and organizational effectiveness -- 3. The basics of patient satisfaction -- 4. Digging deeper : patient versus clinical cultures -- 5. Dealing with cultural diversity -- 6. From theory to method : using your survey data effectively -- 7. Mining the data for insights -- 8. From data to action -- 9. From action to satisfaction -- creating a culture, not just a program -- 10. Fifty nifty ideas for improving patient satisfaction / Mary Malone -- 11. The emergency department : a special case Patient Satisfaction Physician-Patient Relations Patients / Satisfaction Relations médecin-patient Soins médicaux / Qualité / Contrôle MEDICAL / Administration bisacsh MEDICAL / Practice Management & Reimbursement bisacsh Medical care / Quality control fast Patient satisfaction fast Physician and patient fast Medizin Patient satisfaction Physician and patient Medical care Quality control http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=147541 Aggregator Volltext |
| spellingShingle | Press, Irwin Patient satisfaction understanding and managing the experience of care Patient Satisfaction Physician-Patient Relations Patients / Satisfaction Relations médecin-patient Soins médicaux / Qualité / Contrôle MEDICAL / Administration bisacsh MEDICAL / Practice Management & Reimbursement bisacsh Medical care / Quality control fast Patient satisfaction fast Physician and patient fast Medizin Patient satisfaction Physician and patient Medical care Quality control |
| title | Patient satisfaction understanding and managing the experience of care |
| title_auth | Patient satisfaction understanding and managing the experience of care |
| title_exact_search | Patient satisfaction understanding and managing the experience of care |
| title_full | Patient satisfaction understanding and managing the experience of care Irwin Press |
| title_fullStr | Patient satisfaction understanding and managing the experience of care Irwin Press |
| title_full_unstemmed | Patient satisfaction understanding and managing the experience of care Irwin Press |
| title_short | Patient satisfaction |
| title_sort | patient satisfaction understanding and managing the experience of care |
| title_sub | understanding and managing the experience of care |
| topic | Patient Satisfaction Physician-Patient Relations Patients / Satisfaction Relations médecin-patient Soins médicaux / Qualité / Contrôle MEDICAL / Administration bisacsh MEDICAL / Practice Management & Reimbursement bisacsh Medical care / Quality control fast Patient satisfaction fast Physician and patient fast Medizin Patient satisfaction Physician and patient Medical care Quality control |
| topic_facet | Patient Satisfaction Physician-Patient Relations Patients / Satisfaction Relations médecin-patient Soins médicaux / Qualité / Contrôle MEDICAL / Administration MEDICAL / Practice Management & Reimbursement Medical care / Quality control Patient satisfaction Physician and patient Medizin Medical care Quality control |
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