APA-Zitierstil (7. Ausg.)

Press, I. (2006). Patient satisfaction: Understanding and managing the experience of care (2nd ed.). Health Administration Press.

Chicago-Zitierstil (17. Ausg.)

Press, Irwin. Patient Satisfaction: Understanding and Managing the Experience of Care. 2nd ed. Chicago, IL: Health Administration Press, 2006.

MLA-Zitierstil (9. Ausg.)

Press, Irwin. Patient Satisfaction: Understanding and Managing the Experience of Care. 2nd ed. Health Administration Press, 2006.