Barlow, J. (2008). A complaint is a gift: Recovering customer loyalty when things go wrong (2nd ed.). Berrett-Koehler Publishers.
Chicago-Zitierstil (17. Ausg.)Barlow, Janelle. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. 2nd ed. San Francisco, Calif: Berrett-Koehler Publishers, 2008.
MLA-Zitierstil (9. Ausg.)Barlow, Janelle. A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong. 2nd ed. Berrett-Koehler Publishers, 2008.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.