Developing the craft of mediation reflections on theory and practice - Roberts, Marian (Jessica Kingsley Publishers, 2007)
Includes bibliographical references (pages 237-245) and indexes
Introduction -- The mediator -- Motivation -- The personal qualities of the mediator -- Attitudes to conflict -- Mediation -- The nature and purpose of mediation -- The principles of mediation -- Theory and practice -- The task -- Practice experience : styles and models -- Problems of practice -- Conclusion -- The craft of the mediator
The modern emergence of mediation represents the new and evolving application of an ancient and universal approach to settling quarrels. Mediation is now an established method of dispute resolution across a wide range of professional, workplace and social situations including the family, community, commercial, organisational, employment, environmental and international arenas. It is increasingly being applied to new legal, care and health sectors such as child abduction, child protection, housing and medical negligence. This book draws uniquely on the concrete knowledge and practice experience