Managing Interpersonal Conflict:
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Bibliographic Details
Main Author: Donohue, William A. (Author)
Format: Electronic eBook
Language:English
Published: Thousand Oaks SAGE Publications 1992
Series:Interpersonal Communication Texts
Subjects:
Online Access:FAW01
FAW02
Volltext
Item Description:This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution. To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ult
Physical Description:1 Online-Ressource (185 pages)
ISBN:1452246009
9781452246000

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