Maximizing your sales with Microsoft Dynamics CRM 4.0 - Kachinske, Edward (Course Technology, PTR/CRM, 2009)
Title from title screen. - Includes index
"Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system that gives busy sales professionals the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales"--Resource description p