APA-Zitierstil (7. Ausg.)

Barlow, J. (2000). Emotional value: Creating strong bonds with your customers. Berrett-Koehler Publishers.

Chicago-Zitierstil (17. Ausg.)

Barlow, Janelle. Emotional Value: Creating Strong Bonds with Your Customers. San Francisco, CA: Berrett-Koehler Publishers, 2000.

MLA-Zitierstil (9. Ausg.)

Barlow, Janelle. Emotional Value: Creating Strong Bonds with Your Customers. Berrett-Koehler Publishers, 2000.