Sawyer, D. C. (2002). Smart services: Competitive information strategies, solutions, and success stories for service businesses. Information Today, Inc.
Chicago-Zitierstil (17. Ausg.)Sawyer, Deborah C. Smart Services: Competitive Information Strategies, Solutions, and Success Stories for Service Businesses. Medford, N.J: Information Today, Inc, 2002.
MLA-Zitierstil (9. Ausg.)Sawyer, Deborah C. Smart Services: Competitive Information Strategies, Solutions, and Success Stories for Service Businesses. Information Today, Inc, 2002.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.