Capitalizing on kindness why 21st century professionals need to be nice - Tillquist, Kristin (Career Press, 2009)
Includes bibliographical references (p. 243-247) and index
Chapter 1 - Kindness Capital - 13 -- - Chapter 2 - The Power of Reputation - 31 -- - Chapter 3 - The Power of Reciprocity - 69 -- - Chapter 4 - The Power of Personality - 97 -- - Chapter 5 - The Power of Thanks - 133 -- - Chapter 6 - The Power of Connecting - 167 -- - Chapter 7 - From Success to Significance - 217 -- - Appendix - Capitalizing on Kindness Charter for Success and Significance - 229
"To be successful in the 21st century global marketplace you need many things - determination, well-articulated goals, and a bit of luck. But more than anything else, you need kindness. Kindness becomes the key business asset when you couple a caring attitude toward others with a focus on achieving your goals. Often people see business as a choice between being kind and being successful. This is a fictitious trade-off. Nice people are more successful. Those who wish to succeed in the 21st century business climate which is characterized by intense competition, ever-evolving technologies, and escalating expectations, must make the conscious development of kindness their business imperative. The successes of many of the most accomplished professionals come as a result of developing the Five Powers of Kindness: 1. Reputation: Being trusted and building a strong reputation; 2. Reciprocity: Garnering reciprocal kindnesses from others; 3. Personality: Learning to be someone that others like; 4. Thanks: Being gracious and appreciative of others; and 5. Connecting: Building a strong network of relationships. In Capitalizing on Kindness you will learn simple techniques to harness the Five Powers to your professional advantage."--Publisher's description