APA (7th ed.) Citation

(2003). Performance Research Associates' Delivering knock your socks off service (3rd ed. revisions , by Ron Zemke.). American Management Association.

Chicago Style (17th ed.) Citation

Performance Research Associates' Delivering Knock Your Socks off Service. 3rd ed. revisions , by Ron Zemke. New York: American Management Association, 2003.

MLA (9th ed.) Citation

Performance Research Associates' Delivering Knock Your Socks off Service. 3rd ed. revisions , by Ron Zemke. American Management Association, 2003.