How to manage experience sharing from organisational surprises to organisational knowledge (Elsevier, 2004)
Presents the outcome from the 19th workshop of an international interdisciplinary group on "New Technologies and Work--NeTWork", held in 2001
Includes bibliographical references and index
Cover -- Related Books -- Related Journals -- Contents -- Foreword -- New Technologies and Work -- How Network Works -- The Present Volume -- Network Publications -- Basic Concepts -- Knowledge Management of Successes and Errors -- Introduction to Knowledge Management -- Two Case Studies -- Central Concepts -- Learning from Failure and Learning from Success -- References -- Organisational Learning and Theories of Action -- Introduction -- Organisational Learning Framework -- Theories of Action -- Domain of Action -- or What can be Learned -- The Organisational Learning Process -- Single- and Double Loop Learning -- Learning Agency -- Lesson Learned -- Communication in Organisational Learning Processes -- The Keyhole View: Pitfall of Notifications -- Barriers in Organisational Learning -- Rules-of-Thumb -- Strategies -- Conclusion -- References -- Organisational Learning and Knowledge Management -- Introduction -- Theories on Organisational Learning --
- The Process of Institutionalising Knowledge -- lntemalisation: Acquiring Organisational Knowledge -- Externalisation: Reuse or Renewal -- Objectification -- Summary -- References -- Knowledge Transfer Mechanism -- Introduction -- Knowledge Creation -- Knowledge Transfer Mechanisms -- Organisational Types and Knowledge Transfer -- Conclusion -- References -- Organisational Memory -- Introduction and Context of Organisational Memory -- Origins and Theoretical Background of Organisational Memory -- From Organisational Memory to Organisational Memory Systems -- A Perspective View -- Perspective 1: OMS as a New Kind of Application Systems -- Perspective 2: OMS as a Concept -- Perspective 3: OMS in a Functional View -- Perspective 4: OMS as an Attribute of Information Systems -- Perspective 5: OMS in a Behavioural View -- Perspective 6: OMS in a Technological View -- References -- Learning from Errors -- Learning in an Organisation of Safety, Health and Environmental Project Engineers --
- Introduction -- Nature of the Problem -- This Study -- Method -- Study Object -- Data Sources -- Points for Interventation -- Chronological Events (Mainly 1998 -- 2000) -- Professional Networks -- Database on Best Practice -- Development of Technical Specifications and Other Steering Documents -- Peer Auditing -- Points of Intervention Seen from the Perspective of Organisational Learning -- Results -- Climate for Knowledge Sharing and Learning -- The Employees' Evaluations of the Different Measures -- Discussion and Conclusions -- References -- Organisational Memory for Learning from Operational Surprises: Requirements and Pitfalls -- Introduction -- Organisational Memory in Organisational Learning -- Handling Repetitive Surprise Notifications -- External Memory in Organisational Learning -- Health Care Example: Learning from Product-Related Incidents -- Discussion: Multi-Dimensional Organisational Memories -- Memory for Organisations: A Closer View -- L.