APA (7th ed.) Citation

Cannie, J. K. (1994). Turning lost customers into gold: --and the art of achieving zero defections. AMACOM.

Chicago Style (17th ed.) Citation

Cannie, Joan Koob. Turning Lost Customers into Gold: --and the Art of Achieving Zero Defections. New York: AMACOM, 1994.

MLA (9th ed.) Citation

Cannie, Joan Koob. Turning Lost Customers into Gold: --and the Art of Achieving Zero Defections. AMACOM, 1994.

Warning: These citations may not always be 100% accurate.