Coaching knock your socks off service:
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York
AMACOM
©1997
|
| Subjects: | |
| Online Access: | FAW01 FAW02 Volltext |
| Item Description: | Includes bibliographical references (pages 144-146) Introduction: the world of the customer service coach -- Thinking and acting like a coach -- Skills of the knock your socks off service coach -- "Welcome to the team!" coaching the new employee -- "Nice job, Charlene!" coaching for high performance -- "Can I help?" coaching on the run -- "Help! I'm stumped" coaching the unsure employee -- "This could be tricky" coaching for difficult duty -- "Great opportunity, Charlie!" coaching for special situations -- The coach's nasty nine -- "Can we talk?" peer coaching -- Recommended resources |
| Physical Description: | 1 Online-Ressource (xxi, 148 pages) |
| ISBN: | 0585195137 0814479359 9780585195131 |
Staff View
MARC
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| 500 | |a Includes bibliographical references (pages 144-146) | ||
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| 650 | 7 | |a BUSINESS & ECONOMICS / Workplace Culture |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Human Resources & Personnel Management |2 bisacsh | |
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| 650 | 7 | |a Employee motivation |2 fast | |
| 650 | 7 | |a Employees / Counseling of |2 fast | |
| 650 | 7 | |a Mentoring in business |2 fast | |
| 650 | 7 | |a Supervision of employees |2 fast | |
| 650 | 4 | |a Wirtschaft | |
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| 650 | 4 | |a Supervision of employees | |
| 650 | 4 | |a Mentoring in business | |
| 650 | 4 | |a Employee motivation | |
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Record in the Search Index
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| author | Zemke, Ron |
| author_facet | Zemke, Ron |
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| dewey-full | 658.3/14 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.3/14 |
| dewey-search | 658.3/14 |
| dewey-sort | 3658.3 214 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| isbn | 0585195137 0814479359 9780585195131 |
| language | English |
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| physical | 1 Online-Ressource (xxi, 148 pages) |
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| spelling | Zemke, Ron Verfasser aut Coaching knock your socks off service Ron Zemke & Kristin Anderson New York AMACOM ©1997 1 Online-Ressource (xxi, 148 pages) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (pages 144-146) Introduction: the world of the customer service coach -- Thinking and acting like a coach -- Skills of the knock your socks off service coach -- "Welcome to the team!" coaching the new employee -- "Nice job, Charlene!" coaching for high performance -- "Can I help?" coaching on the run -- "Help! I'm stumped" coaching the unsure employee -- "This could be tricky" coaching for difficult duty -- "Great opportunity, Charlie!" coaching for special situations -- The coach's nasty nine -- "Can we talk?" peer coaching -- Recommended resources BUSINESS & ECONOMICS / Workplace Culture bisacsh BUSINESS & ECONOMICS / Human Resources & Personnel Management bisacsh Customer services fast Employee motivation fast Employees / Counseling of fast Mentoring in business fast Supervision of employees fast Wirtschaft Customer services Supervision of employees Mentoring in business Employee motivation Employees Counseling of Mitarbeiter (DE-588)4120744-0 gnd rswk-swf Coaching (DE-588)4148114-8 gnd rswk-swf Coaching (DE-588)4148114-8 s Mitarbeiter (DE-588)4120744-0 s 1\p DE-604 Anderson, Kristin Sonstige oth http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=16189 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Zemke, Ron Coaching knock your socks off service BUSINESS & ECONOMICS / Workplace Culture bisacsh BUSINESS & ECONOMICS / Human Resources & Personnel Management bisacsh Customer services fast Employee motivation fast Employees / Counseling of fast Mentoring in business fast Supervision of employees fast Wirtschaft Customer services Supervision of employees Mentoring in business Employee motivation Employees Counseling of Mitarbeiter (DE-588)4120744-0 gnd Coaching (DE-588)4148114-8 gnd |
| subject_GND | (DE-588)4120744-0 (DE-588)4148114-8 |
| title | Coaching knock your socks off service |
| title_auth | Coaching knock your socks off service |
| title_exact_search | Coaching knock your socks off service |
| title_full | Coaching knock your socks off service Ron Zemke & Kristin Anderson |
| title_fullStr | Coaching knock your socks off service Ron Zemke & Kristin Anderson |
| title_full_unstemmed | Coaching knock your socks off service Ron Zemke & Kristin Anderson |
| title_short | Coaching knock your socks off service |
| title_sort | coaching knock your socks off service |
| topic | BUSINESS & ECONOMICS / Workplace Culture bisacsh BUSINESS & ECONOMICS / Human Resources & Personnel Management bisacsh Customer services fast Employee motivation fast Employees / Counseling of fast Mentoring in business fast Supervision of employees fast Wirtschaft Customer services Supervision of employees Mentoring in business Employee motivation Employees Counseling of Mitarbeiter (DE-588)4120744-0 gnd Coaching (DE-588)4148114-8 gnd |
| topic_facet | BUSINESS & ECONOMICS / Workplace Culture BUSINESS & ECONOMICS / Human Resources & Personnel Management Customer services Employee motivation Employees / Counseling of Mentoring in business Supervision of employees Wirtschaft Employees Counseling of Mitarbeiter Coaching |
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