Secret service: hidden systems that deliver unforgettable customer service
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York
AMACOM
©2003
|
| Subjects: | |
| Online Access: | FAW01 FAW02 Volltext |
| Item Description: | Includes index Foreword - Bill Capodagli, Lynn Jackson -- - Preface: Impossible dream versus reality -- - Secret service systems : creating behind-the-scenes systems -- - Secret service at work : implementing secret service systems -- - Your front line is your bottom line : the value of your front line people -- - What are we really selling? : making it an experience -- - Drilling for oil in your own backyard : marketing to go deeper with your existing customers -- - Creating passionate team members : developing a strong corporate culture -- - Opportunity to be a hero : turning customer complaints into positive experiences -- - Enhancing the quality of lives around us : giving back -- - E-nough : getting back to the face-to-face relationships |
| Physical Description: | 1 Online-Ressource (xix, 172 pages) |
| ISBN: | 0814426972 0814471714 9780814426975 9780814471715 |
Staff View
MARC
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| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Customer loyalty | |
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| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
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| id | DE-604.BV043074702 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:16:39Z |
| institution | BVB |
| isbn | 0814426972 0814471714 9780814426975 9780814471715 |
| language | English |
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| physical | 1 Online-Ressource (xix, 172 pages) |
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| publishDate | 2003 |
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| spelling | DiJulius, John R. Verfasser aut Secret service hidden systems that deliver unforgettable customer service John R. DiJulius III. New York AMACOM ©2003 1 Online-Ressource (xix, 172 pages) txt rdacontent c rdamedia cr rdacarrier Includes index Foreword - Bill Capodagli, Lynn Jackson -- - Preface: Impossible dream versus reality -- - Secret service systems : creating behind-the-scenes systems -- - Secret service at work : implementing secret service systems -- - Your front line is your bottom line : the value of your front line people -- - What are we really selling? : making it an experience -- - Drilling for oil in your own backyard : marketing to go deeper with your existing customers -- - Creating passionate team members : developing a strong corporate culture -- - Opportunity to be a hero : turning customer complaints into positive experiences -- - Enhancing the quality of lives around us : giving back -- - E-nough : getting back to the face-to-face relationships BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer satisfaction fast Customer loyalty fast Customer services fast Wirtschaft Customer services Consumer satisfaction Customer loyalty http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=80723 Aggregator Volltext |
| spellingShingle | DiJulius, John R. Secret service hidden systems that deliver unforgettable customer service BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer satisfaction fast Customer loyalty fast Customer services fast Wirtschaft Customer services Consumer satisfaction Customer loyalty |
| title | Secret service hidden systems that deliver unforgettable customer service |
| title_auth | Secret service hidden systems that deliver unforgettable customer service |
| title_exact_search | Secret service hidden systems that deliver unforgettable customer service |
| title_full | Secret service hidden systems that deliver unforgettable customer service John R. DiJulius III. |
| title_fullStr | Secret service hidden systems that deliver unforgettable customer service John R. DiJulius III. |
| title_full_unstemmed | Secret service hidden systems that deliver unforgettable customer service John R. DiJulius III. |
| title_short | Secret service |
| title_sort | secret service hidden systems that deliver unforgettable customer service |
| title_sub | hidden systems that deliver unforgettable customer service |
| topic | BUSINESS & ECONOMICS / Customer Relations bisacsh Consumer satisfaction fast Customer loyalty fast Customer services fast Wirtschaft Customer services Consumer satisfaction Customer loyalty |
| topic_facet | BUSINESS & ECONOMICS / Customer Relations Consumer satisfaction Customer loyalty Customer services Wirtschaft |
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