Performance measurement in the Dutch social rented sector (Ios Press, 2008)
Title page; Contents; Introduction; Assessing the social and financial performance of housing associations; Investment and portfolio goals; Measuring and steering liveability in neighbourhoods; Securing performance of building components; Healthy housing; Tenant-empowerment through choice of tenure; Securing high performance maintenance service delivery; Discussion
Addresses the societal and practical needs of housing associations, in order to develop better instruments for performance measurement. This book features a range of examples that are related to the public tasks of Dutch housing association. It ascertains a general guideline for performance management by housing associations