APA (7th ed.) Citation

Anderson, K. (1992). Great customer service on the telephone. AMACOM, American Management Association.

Chicago Style (17th ed.) Citation

Anderson, Kristin. Great Customer Service on the Telephone. New York: AMACOM, American Management Association, 1992.

MLA (9th ed.) Citation

Anderson, Kristin. Great Customer Service on the Telephone. AMACOM, American Management Association, 1992.