APA (7th ed.) Citation

Clifford, D. (2010). ISO/IEC 20000: An introduction to the global standard for service management. IT Governance Pub.

Chicago Style (17th ed.) Citation

Clifford, David. ISO/IEC 20000: An Introduction to the Global Standard for Service Management. Ely, U.K: IT Governance Pub, 2010.

MLA (9th ed.) Citation

Clifford, David. ISO/IEC 20000: An Introduction to the Global Standard for Service Management. IT Governance Pub, 2010.

Warning: These citations may not always be 100% accurate.