Introduction to information-based high-tech services:
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Boston
Artech House
©1999
|
| Series: | Artech House technology management library
|
| Subjects: | |
| Online Access: | FAW01 FAW02 Volltext |
| Item Description: | Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002 Includes bibliographical references Understanding the Nature of High-Tech Services -- - What are services? -- - Services as an output -- - Service as a process: The three categories of services -- - What are high-tech services? -- - High-tech services: A definition -- - High-tech services: A list -- - The attributes of high-tech services -- - The strategic trade-off in high-tech services -- - The new rules of high-tech services -- - The virtual value chain model -- - The new economics of high-tech services -- - Conclusion: The key success factors in high-tech services -- - Placing Customers at the Center of High-Tech Services -- - The customer relationship life cycle -- - Identifying and understanding customers -- - Understanding the high-tech services consumer -- - Understanding high-tech services business customers -- - Some specific purchasing criteria for high-tech services: the attitude toward innovation and risk -- - Creating customer loyalty -- - The impact of customer loyalty on profitability -- - How to gain and retain a customer? -- - Evaluating customer satisfaction -- - Quality for High-Tech Services -- - Quality process design and implementation -- - The difference between the user's expectations and the specifications of the service -- - The variance between the specifications of the service and the actual service delivery -- - The gap between the service delivery and its perception by the customer -- - The gap between customers' expectations of a service and their perception of the service provided -- - Achieving quality of high-tech services for business customers |
| Physical Description: | 1 Online-Ressource (182 pages) |
| ISBN: | 0890066477 1580532217 9780890066478 9781580532211 |
Staff View
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| 650 | 4 | |a Computer technical support | |
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| 650 | 4 | |a Dépannage informatique | |
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| 650 | 4 | |a High technology industries |x Customer services | |
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| dewey-full | 621.39/068/8 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 621 - Applied physics |
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| dewey-search | 621.39/068/8 |
| dewey-sort | 3621.39 268 18 |
| dewey-tens | 620 - Engineering and allied operations |
| discipline | Elektrotechnik / Elektronik / Nachrichtentechnik |
| format | Electronic eBook |
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| indexdate | 2024-07-10T07:16:19Z |
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| isbn | 0890066477 1580532217 9780890066478 9781580532211 |
| language | English |
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| spelling | Viardot, Eric Verfasser aut Introduction to information-based high-tech services Eric Viardot Boston Artech House ©1999 1 Online-Ressource (182 pages) txt rdacontent c rdamedia cr rdacarrier Artech House technology management library Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002 Includes bibliographical references Understanding the Nature of High-Tech Services -- - What are services? -- - Services as an output -- - Service as a process: The three categories of services -- - What are high-tech services? -- - High-tech services: A definition -- - High-tech services: A list -- - The attributes of high-tech services -- - The strategic trade-off in high-tech services -- - The new rules of high-tech services -- - The virtual value chain model -- - The new economics of high-tech services -- - Conclusion: The key success factors in high-tech services -- - Placing Customers at the Center of High-Tech Services -- - The customer relationship life cycle -- - Identifying and understanding customers -- - Understanding the high-tech services consumer -- - Understanding high-tech services business customers -- - Some specific purchasing criteria for high-tech services: the attitude toward innovation and risk -- - Creating customer loyalty -- - The impact of customer loyalty on profitability -- - How to gain and retain a customer? -- - Evaluating customer satisfaction -- - Quality for High-Tech Services -- - Quality process design and implementation -- - The difference between the user's expectations and the specifications of the service -- - The variance between the specifications of the service and the actual service delivery -- - The gap between the service delivery and its perception by the customer -- - The gap between customers' expectations of a service and their perception of the service provided -- - Achieving quality of high-tech services for business customers Computer technical support High technology industries / Customer services Dépannage informatique Industries de pointe / Service à la clientèle COMPUTERS / Machine Theory bisacsh COMPUTERS / Computer Engineering bisacsh COMPUTERS / Hardware / General bisacsh High technology industries Customer services http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=40422 Aggregator Volltext |
| spellingShingle | Viardot, Eric Introduction to information-based high-tech services Computer technical support High technology industries / Customer services Dépannage informatique Industries de pointe / Service à la clientèle COMPUTERS / Machine Theory bisacsh COMPUTERS / Computer Engineering bisacsh COMPUTERS / Hardware / General bisacsh High technology industries Customer services |
| title | Introduction to information-based high-tech services |
| title_auth | Introduction to information-based high-tech services |
| title_exact_search | Introduction to information-based high-tech services |
| title_full | Introduction to information-based high-tech services Eric Viardot |
| title_fullStr | Introduction to information-based high-tech services Eric Viardot |
| title_full_unstemmed | Introduction to information-based high-tech services Eric Viardot |
| title_short | Introduction to information-based high-tech services |
| title_sort | introduction to information based high tech services |
| topic | Computer technical support High technology industries / Customer services Dépannage informatique Industries de pointe / Service à la clientèle COMPUTERS / Machine Theory bisacsh COMPUTERS / Computer Engineering bisacsh COMPUTERS / Hardware / General bisacsh High technology industries Customer services |
| topic_facet | Computer technical support High technology industries / Customer services Dépannage informatique Industries de pointe / Service à la clientèle COMPUTERS / Machine Theory COMPUTERS / Computer Engineering COMPUTERS / Hardware / General High technology industries Customer services |
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