Friedlein, A. (2003). Maintaining & evolving successful commercial Web sites: Managing change, content, customer relationships, and site measurement. Morgan Kaufmann Publishers.
Chicago-Zitierstil (17. Ausg.)Friedlein, Ashley. Maintaining & Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. Amsterdam: Morgan Kaufmann Publishers, 2003.
MLA-Zitierstil (9. Ausg.)Friedlein, Ashley. Maintaining & Evolving Successful Commercial Web Sites: Managing Change, Content, Customer Relationships, and Site Measurement. Morgan Kaufmann Publishers, 2003.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.