Managing stress and conflict in libraries:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
London
Facet Publishing
2007
|
| Schlagworte: | |
| Online-Zugang: | FAW01 FAW02 Volltext Inhaltsverzeichnis |
| Beschreibung: | Description based on print version record. - Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002 |
| Beschreibung: | 1 Online Ressource (xv, 140 Seiten) |
| ISBN: | 1856049914 9781856049917 |
Internformat
MARC
| LEADER | 00000nmm a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV043038934 | ||
| 003 | DE-604 | ||
| 005 | 20191023 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 151120s2007 |||| o||u| ||||||eng d | ||
| 020 | |a 1856049914 |c ebk |9 1-85604-991-4 | ||
| 020 | |a 9781856049917 |c ebk |9 978-1-85604-991-7 | ||
| 035 | |a (OCoLC)869282769 | ||
| 035 | |a (DE-599)BVBBV043038934 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-1046 |a DE-1047 |a DE-11 | ||
| 082 | 0 | |a 023.9 |2 22 | |
| 084 | |a AN 70800 |0 (DE-625)6247: |2 rvk | ||
| 100 | 1 | |a Pantry, Sheila |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Managing stress and conflict in libraries |c Sheila Pantry, OBE |
| 264 | 1 | |a London |b Facet Publishing |c 2007 | |
| 300 | |a 1 Online Ressource (xv, 140 Seiten) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Description based on print version record. - Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002 | ||
| 505 | 8 | |a Acknowledgements -- Glossary -- Introduction -- 1. Current concerns worldwide -- 2. Are you at risk? -- 3, The business case -- 4. Risk assessment -- 5. Carrying out risk assessments -- 6. Advice, guidance and legislation galore -- 7. Now is the time for you to act! -- 8. Dealing with aggression and violence -- 9. Support you can expect after an incident -- 10. You are not alone -- Appendices -- Index | |
| 505 | 8 | |a "This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--BOOK JACKET. | |
| 650 | 7 | |a Bibliothek / Stressbewältigung / Ratgeber |2 swd | |
| 650 | 7 | |a Stressbewältigung / Bibliothek / Ratgeber |2 swd | |
| 650 | 7 | |a Bibliothek / Konfliktbewältigung / Ratgeber |2 swd | |
| 650 | 7 | |a Konfliktbewältigung / Bibliothek / Ratgeber |2 swd | |
| 650 | 7 | |a LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General |2 bisacsh | |
| 650 | 4 | |a Library personnel management | |
| 650 | 4 | |a Library employees |x Job stress | |
| 650 | 4 | |a Stress management | |
| 650 | 4 | |a Interpersonal conflict | |
| 650 | 4 | |a Conflict management | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe |a Pantry, Sheila |t Managing stress and conflict in libraries |z 978-1-85604-613-8 |
| 856 | 4 | 0 | |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=689830 |x Aggregator |3 Volltext |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028463581&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 912 | |a ZDB-4-EBA |a ebook | ||
| 940 | 1 | |q FAW_PDA_EBA | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-028463581 | ||
| 966 | e | |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=689830 |l FAW01 |p ZDB-4-EBA |q FAW_PDA_EBA |x Aggregator |3 Volltext | |
| 966 | e | |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=689830 |l FAW02 |p ZDB-4-EBA |q FAW_PDA_EBA |x Aggregator |3 Volltext | |
Datensatz im Suchindex
| _version_ | 1804175401164996608 |
|---|---|
| adam_text | Titel: Managing stress and conflict in libraries
Autor: Pantry, Sheila
Jahr: 2007
Contents
Acknowledgements ix
Glossary xi
Introduction xiii
1 Current concerns worldwide 1
A worldwide problem 1
The changing world of work 2
Research and legislation 3
Definitions of violence, stress and harassment at work 5
Costs of workplace stress and bullying 8
Tackling the problem 8
2 Are you at risk? 13
Why information centres and libraries? 14
What are the causes? 14
What counts as aggressive and abusive behaviour? 15
Whose concern is it? 18
Being constantly alert 19
How this behaviour can affect you 20
Making sure you are safe 21
Deciding if there is a problem 22
The first steps 22
Record all incidents 23
Classify all incidents 24
VI MANAGING STRESS AND CONFLICT IN LIBRARIES
3 The business case 27
Management of change - keeping staff involved and informed 27
Dealing with internal conflict, managerial pressure and external
pressures 28
Management commitment to staff 29
Strong management or bullying? 29
Staffing issues affected by aggression in the workplace 30
Other issues affected by aggression in the workplace 32
Is it my concern? 33
Protecting against litigation 34
4 Risk assessment 35
The need for risk assessments 35
Legal responsibilities 36
What is a risk assessment? 37
Five steps to risk assessment 39
5 Carrying out risk assessments 41
How a risk assessment should be carried out 41
What happens at each step 42
Some Frequently Asked Questions 47
6 Advice, guidance and legislation galore 51
Legislation that will help you 51
Guidance and advice 53
Preventative measures 53
What if your management thinks there is no problem? 60
7 Now is the time for you to act! 63
What to do if you and your colleagues do have a problem 63
Preventative measures 64
Implementation 72
Monitoring 73
CONTENTS VII
8 Dealing with aggression and violence 75
Steps to improve your personal safety 75
Actually dealing with all forms of aggression and violence 78
Staff guidelines for dealing with an incident 80
Training 81
Networking 85
Counselling arrangements 86
9 Support you can expect after an incident 87
Introduction 87
Using the grievance procedure 87
What about the victims? 89
Reactions to an incident 90
What to do after an incident has occurred 91
Long-term support 92
Police action 93
HSE management standards 93
Identifying necessary improvements following an incident 93
10 You are not alone 95
Information sent in by CILIP s Library + Information Gazette readers 95
Appendices 109
A Bibliography 111
B Websites 121
C Advice centres 123
D Legislation 131
Index 135
|
| any_adam_object | 1 |
| author | Pantry, Sheila |
| author_facet | Pantry, Sheila |
| author_role | aut |
| author_sort | Pantry, Sheila |
| author_variant | s p sp |
| building | Verbundindex |
| bvnumber | BV043038934 |
| classification_rvk | AN 70800 |
| collection | ZDB-4-EBA ebook |
| contents | Acknowledgements -- Glossary -- Introduction -- 1. Current concerns worldwide -- 2. Are you at risk? -- 3, The business case -- 4. Risk assessment -- 5. Carrying out risk assessments -- 6. Advice, guidance and legislation galore -- 7. Now is the time for you to act! -- 8. Dealing with aggression and violence -- 9. Support you can expect after an incident -- 10. You are not alone -- Appendices -- Index "This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--BOOK JACKET. |
| ctrlnum | (OCoLC)869282769 (DE-599)BVBBV043038934 |
| dewey-full | 023.9 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 023 - Personnel management |
| dewey-raw | 023.9 |
| dewey-search | 023.9 |
| dewey-sort | 223.9 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>03759nmm a2200529 c 4500</leader><controlfield tag="001">BV043038934</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20191023 </controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">151120s2007 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1856049914</subfield><subfield code="c">ebk</subfield><subfield code="9">1-85604-991-4</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781856049917</subfield><subfield code="c">ebk</subfield><subfield code="9">978-1-85604-991-7</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)869282769</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV043038934</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-1046</subfield><subfield code="a">DE-1047</subfield><subfield code="a">DE-11</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">023.9</subfield><subfield code="2">22</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">AN 70800</subfield><subfield code="0">(DE-625)6247:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Pantry, Sheila</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Managing stress and conflict in libraries</subfield><subfield code="c">Sheila Pantry, OBE</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">London</subfield><subfield code="b">Facet Publishing</subfield><subfield code="c">2007</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online Ressource (xv, 140 Seiten)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Description based on print version record. - Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">Acknowledgements -- Glossary -- Introduction -- 1. Current concerns worldwide -- 2. Are you at risk? -- 3, The business case -- 4. Risk assessment -- 5. Carrying out risk assessments -- 6. Advice, guidance and legislation galore -- 7. Now is the time for you to act! -- 8. Dealing with aggression and violence -- 9. Support you can expect after an incident -- 10. You are not alone -- Appendices -- Index</subfield></datafield><datafield tag="505" ind1="8" ind2=" "><subfield code="a">"This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--BOOK JACKET.</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Bibliothek / Stressbewältigung / Ratgeber</subfield><subfield code="2">swd</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Stressbewältigung / Bibliothek / Ratgeber</subfield><subfield code="2">swd</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Bibliothek / Konfliktbewältigung / Ratgeber</subfield><subfield code="2">swd</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Konfliktbewältigung / Bibliothek / Ratgeber</subfield><subfield code="2">swd</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Library personnel management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Library employees</subfield><subfield code="x">Job stress</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Stress management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Interpersonal conflict</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Conflict management</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe</subfield><subfield code="a">Pantry, Sheila</subfield><subfield code="t">Managing stress and conflict in libraries</subfield><subfield code="z">978-1-85604-613-8</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=689830</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028463581&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBA</subfield><subfield code="a">ebook</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">FAW_PDA_EBA</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-028463581</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=689830</subfield><subfield code="l">FAW01</subfield><subfield code="p">ZDB-4-EBA</subfield><subfield code="q">FAW_PDA_EBA</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="966" ind1="e" ind2=" "><subfield code="u">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=689830</subfield><subfield code="l">FAW02</subfield><subfield code="p">ZDB-4-EBA</subfield><subfield code="q">FAW_PDA_EBA</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield></record></collection> |
| id | DE-604.BV043038934 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:15:42Z |
| institution | BVB |
| isbn | 1856049914 9781856049917 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028463581 |
| oclc_num | 869282769 |
| open_access_boolean | |
| owner | DE-1046 DE-1047 DE-11 |
| owner_facet | DE-1046 DE-1047 DE-11 |
| physical | 1 Online Ressource (xv, 140 Seiten) |
| psigel | ZDB-4-EBA ebook FAW_PDA_EBA ZDB-4-EBA FAW_PDA_EBA |
| publishDate | 2007 |
| publishDateSearch | 2007 |
| publishDateSort | 2007 |
| publisher | Facet Publishing |
| record_format | marc |
| spelling | Pantry, Sheila Verfasser aut Managing stress and conflict in libraries Sheila Pantry, OBE London Facet Publishing 2007 1 Online Ressource (xv, 140 Seiten) txt rdacontent c rdamedia cr rdacarrier Description based on print version record. - Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002 Acknowledgements -- Glossary -- Introduction -- 1. Current concerns worldwide -- 2. Are you at risk? -- 3, The business case -- 4. Risk assessment -- 5. Carrying out risk assessments -- 6. Advice, guidance and legislation galore -- 7. Now is the time for you to act! -- 8. Dealing with aggression and violence -- 9. Support you can expect after an incident -- 10. You are not alone -- Appendices -- Index "This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--BOOK JACKET. Bibliothek / Stressbewältigung / Ratgeber swd Stressbewältigung / Bibliothek / Ratgeber swd Bibliothek / Konfliktbewältigung / Ratgeber swd Konfliktbewältigung / Bibliothek / Ratgeber swd LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General bisacsh Library personnel management Library employees Job stress Stress management Interpersonal conflict Conflict management Erscheint auch als Druck-Ausgabe Pantry, Sheila Managing stress and conflict in libraries 978-1-85604-613-8 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=689830 Aggregator Volltext HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028463581&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Pantry, Sheila Managing stress and conflict in libraries Acknowledgements -- Glossary -- Introduction -- 1. Current concerns worldwide -- 2. Are you at risk? -- 3, The business case -- 4. Risk assessment -- 5. Carrying out risk assessments -- 6. Advice, guidance and legislation galore -- 7. Now is the time for you to act! -- 8. Dealing with aggression and violence -- 9. Support you can expect after an incident -- 10. You are not alone -- Appendices -- Index "This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out." "Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation. This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people."--BOOK JACKET. Bibliothek / Stressbewältigung / Ratgeber swd Stressbewältigung / Bibliothek / Ratgeber swd Bibliothek / Konfliktbewältigung / Ratgeber swd Konfliktbewältigung / Bibliothek / Ratgeber swd LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General bisacsh Library personnel management Library employees Job stress Stress management Interpersonal conflict Conflict management |
| title | Managing stress and conflict in libraries |
| title_auth | Managing stress and conflict in libraries |
| title_exact_search | Managing stress and conflict in libraries |
| title_full | Managing stress and conflict in libraries Sheila Pantry, OBE |
| title_fullStr | Managing stress and conflict in libraries Sheila Pantry, OBE |
| title_full_unstemmed | Managing stress and conflict in libraries Sheila Pantry, OBE |
| title_short | Managing stress and conflict in libraries |
| title_sort | managing stress and conflict in libraries |
| topic | Bibliothek / Stressbewältigung / Ratgeber swd Stressbewältigung / Bibliothek / Ratgeber swd Bibliothek / Konfliktbewältigung / Ratgeber swd Konfliktbewältigung / Bibliothek / Ratgeber swd LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General bisacsh Library personnel management Library employees Job stress Stress management Interpersonal conflict Conflict management |
| topic_facet | Bibliothek / Stressbewältigung / Ratgeber Stressbewältigung / Bibliothek / Ratgeber Bibliothek / Konfliktbewältigung / Ratgeber Konfliktbewältigung / Bibliothek / Ratgeber LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General Library personnel management Library employees Job stress Stress management Interpersonal conflict Conflict management |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=689830 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028463581&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT pantrysheila managingstressandconflictinlibraries |