Introduction to operations and supply chain management:
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston [u.a.]
Pearson
2016
|
| Edition: | fourth ed., global ed. |
| Series: | Always Learning
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | 503 Seiten Illustrationen, Diagramme |
| ISBN: | 1292093420 9781292093420 |
Staff View
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| adam_text | Titel: Introduction to operations and supply chain management
Autor: Bozarth, Cecil C
Jahr: 2016
BRIEF CONTENTS Preface 11 PARTI CREATING VALUE THROUGH OPERATIONS AND SUPPLY CHAINS 17 1 Introduction to Operations and Supply Chain Management 17 2 Operations and Supply Chain Strategies 34 PARTII ESTABLISHING™OPERATIONS ENVIRONMENT 53 3 Process Choice and Layout Decisions in Manufacturing and Services 53 4 Business Processes 87 5 Managing Quality 121 6 Managing Capacity 155 6S Advanced Waiting Line Theory and Simulation Modeling 189 PARTIN ESTABLISHING SUPPLY CHAIN LINKAGES 203 7 Supply Management 203 8 Logistics 233 PART IV PLANNING AND CONTROLLING OPERATIONS AND SUPPLY CHAINS 265 9 Forecasting 265 10 Sales and Operations Planning (Aggregate Planning) 310 11 Managing Inventory throughout the Supply Chain 342 12 Managing Production across the Supply Chain 374 12S Supply Chain Information Systems 409 13 JIT/Lean Production 418 PARTV PROJECTMANAGEMENT AND PRODUCT/SERVICE DEVELOPMENT 439 14 Managing Projects 439 15 Developing Products and Services 461 Appendices 479 Glossary 485 Index 497 5
CONTENTS Preface 11 PARTII PARTI Creating Value through Operations and Supply Chains 17 1 Introduction to Operations and Supply Chain Management 17 Introduction 18 1.1 Why Study Operations and Supply Chain Management? 19 Operations Management 20 Supply Chain Management 22 1.2 Important Trends 25 Electronic Commerce 26 Increasing Competition and Globalization 26 Relationship Management 26 1.3 Operations and Supply Chain Management and You 27 Professional Organizations 27 Cross-Functional and Interorganizational Linkages 28 1.4 Purpose and Organization of This Book 29 Chapter Summary 30 Key Terms 30 Discussion Questions 31 Problems 31 Case Study 31 References 32 2 Operationsand Supply Chain Strategies 34 Introduction 36 2.1 Elements of the Business 36 2.2 Strategy 36 2.3 Operations and Supply Chain Strategies 39 Customer Value 40 Four Performance Dimensions 41 Trade-Offs among Performance Dimensions 43 Order Winners and Order Qualifiers 43 Stages of Alignment with the Business Strategy 44
Core Competencies in Operations and Supply Chains 45 Chapter Summary 47 Key Formula 47 Key Terms 48 Solved Problem 48 Discussion Questions 49 Problems 50 Case Study 51 References 52 Establishing the Operations Environment 53 3 Process Choice and Layout Decisions in Manufacturing and Services 53 Introduction 54 3.1 Manufacturing Processes 55 Production Lines and Continuous Flow Manufacturing 56 Job Shops 57 Batch Manufacturing 58 Fixed-Position Layout 58 Hybrid Manufacturing Processes 58 Linking Manufacturing Processes across the Supply Chain 59 Selecting a Manufacturing Process 60 The Product-Process Matrix 60 3.2 Product Customization within the Supply Chain 60 Four Levels of Customization 61 The Customization Point 61 3.3 Service Processes 63 Service Packages 64 Service Customization 65 Customer Contact 66 Service Positioning 69 Services within the Supply Chain 70 3.4 Layout Decision Models 71 Line Balancing 71 Assigning Department Locations in Functional Layouts 75 Chapter Summary 78
Key Formulas 79 Key Terms 79 Solved Problem 79 Discussion Questions 82 Problems 82 Case Study 85 References 86 4 Business Processes 87 Introduction 88 4.1 Business Processes 89 Improving Business Processes 89 4.2 Mapping Business Processes 92 Process Maps 92 Swim Lane Process Maps 95 4.3 Managing and Improving Business Processes 97 Measuring Business Process Performance 97 Productivity 97 Efficiency 99 Cycle Time 100 6
CONTENTS 7 Benchmarking 101 The Six Sigma Methodology 102 Continuous Improvement Tools 103 4.4 Business Process Challenges and the SCOR Model 111 How Standardized Should Processes Be? Ill Business Process Reengineering 112 Coordinating Process Management Efforts across the Supply Chain 112 The SCOR Model 112 Chapter Summary 114 Key Formulas 114 Key Terms 115 Solved Problem 115 Discussion Questions 117 Problems 117 Case Study 119 References 120 5 Managing Quality 121 Introduction 123 5.1 Quality Defined 123 5.2 Total Cost of Quality 126 5.3 Total Quality Management 128 TQM and the Six Sigma Methodology 130 5.4 Statistical Quality Control 131 Process Capability 131 Six Sigma Quality 133 Control Charts 134 Acceptance Sampling 140 Taguchi’s Quality Loss Function 142 5.5 Managing Quality across the Supply Chain 143 ISO 9000 Family 143 External Failures in the Supply Chain 144 Chapter Summary 144 Key Formulas 144 Key Terms 146 Using Excel in Quality Management 147 Solved Problem 147 Discussion
Questions 148 Problems 149 Case Study 153 References 154 6 Managing Capacity 155 Introduction 156 6.1 Capacity 156 Measures of Capacity 157 Factors That Affect Capacity 158 Supply Chain Considerations 158 6.2 Three Common Capacity Strategies 158 6.3 Methods of Evaluating Capacity Alternatives 160 Cost 160 Demand Considerations 163 Expected Value 163 Decision Trees 164 Break-Even Analysis 166 Learning Curves 167 Other Considerations 170 6.4 Understanding and Analyzing Process Capacity 171 The Theory of Constraints 171 Waiting Line Theory 174 Little’s Law 178 Chapter Summary 180 Key Formulas 180 Key Terms 182 Using Excel in Capacity Management 182 Solved Problem 183 Discussion Questions 184 Problems 184 Case Study 188 References 188 6S Advanced Waiting Line Theory and Simulation Modeling 189 Introduction 190 65.1 Alternative Waiting Lines 190 Assumptions behind Waiting Line Theory 191 Waiting Line Formulas for Three Different Environments 191 65.1 Simulation Modeling 195 Monte Carlo Simulation
196 Building and Evaluating Simulation Models with SimQuick 198 Supplement Summary 201 Discussion Questions 202 Problems 202 References 202 PARTIN Establishing Supply Chain Linkages 203 7 Supply Management 203 Introduction 204 7.1 Why Supply Management Is Critical 205 Global Sourcing 205 Financial Impact 205 Performance Impact 208 7.2 The Strategic Sourcing Process 209 Step 1: Assess Opportunities 209 Step 2: Profile Internally and Externally 210 Step 3: Develop the Sourcing Strategy 213 Step 4: Screen Suppliers and Create Selection Criteria 219 Step 5: Conduct Supplier Selection 220 Step 6: Negotiate and Implement Agreements 222 7.3 The Procure-to-Pay Cycle 224 Ordering 224 Follow-Up and Expediting 224 Receipt and Inspection 224 Settlement and Payment 225 Records Maintenance 225 7.4 Trends in Supply Management 225 Sustainable Supply 225 Supply Chain Disruptions 226
8 CONTENTS Chapter Summary 227 Key Formulas 227 Key Terms 227 Solved Problem 228 Discussion Questions 229 Problems 229 Case Study 231 References 232 8 Logistics 233 Introduction 235 8.1 Why Logistics is Critical 235 8.2 Logistics Decision Areas 236 Transportation 236 Selecting a T ransportation Mode 237 Multimodal Solutions 238 Warehousing 239 Logistics Information Systems 242 Material Handling and Packaging 244 Inventory Management 245 8.3 Logistics Strategy 245 Owning versus Outsourcing 245 Measuring Logistics Performance 247 Landed Costs 248 Reverse Logistics Systems 249 8.4 Logistics Decision Models 250 Weighted Center of Gravity Method 250 Optimization Models 252 The Assignment Problem 252 Chapter Summary 257 Key Formulas 258 Key Terms 258 Solved Problem 259 Discussion Questions 260 Problems 260 Case Study 263 References 264 PART IV Planning and Controlling Operations and Supply Chains 265 9 Forecasting 265 Introduction 266 9.1 Forecast Types 267 Demand Forecasts 267 Supply Forecasts
267 Price Forecasts 267 9.2 Laws of Forecasting 268 Law 1: Forecasts Are Almost Always Wrong (But They Are Still Useful) 269 Law 2: Forecasts for the Near Term Tend to Be More Accurate 269 Law 3: Forecasts for Groups of Products or Services Tend to Be More Accurate 269 Law 4: Forecasts Are No Substitute for Calculated Values 269 9.3 Selecting a Forecasting Method 269 9.4 Qualitative Forecasting Methods 270 9.5 Time Series Forecasting Models 271 Last Period 272 bloving Average 273 Weighted Moving Average 275 Exponential Smoothing 275 Adjusted Exponential Smoothing 278 Linear Regression 279 Seasonal Adjustments 283 9.6 Causal Forecasting Models 287 Linear Regression 287 Multiple Regression 289 9.7 Measures of Forecast Accuracy 292 9.8 Computer-Based Forecasting Packages 294 9.9 Collaborative Planning, Forecasting, and Replenishment (CPFR) 294 Chapter Summary 299 Key Formulas 299 Key Terms 301 Solved Problem 301 Discussion Questions 304 Problems 304 Case Study 308 References 309 10 Sales and
Operations Planning (Aggregate Planning) 310 Introduction 311 10.1 S OP in the Planning Cycle 311 10.2 Major Approaches to S OP 313 Top-Down Planning 314 Level, Chase, and Mixed Production Plans 316 Bottom-Up Planning 320 Cash Flow Analysis 322 10.3 Organizing for and Implementing S OP 324 Choosing between Alternative Plans 324 Rolling Planning Horizons 325 Implementing S OP in an Organization 326 10.4 Services Considerations 327 Making Sales Match Capacity 327 Making Capacity Match Sales 328 10.5 Linking S OP throughout the Supply Chain 329 10.6 Applying Optimization Modeling to S OP 330 Chapter Summary 333 Key Formulas 333 Key Terms 334 Solved Problem 334 Discussion Questions 335 Problems 335 Case Study 340 References 341 11 Managing Inventory throughout the Supply Chain 342 Introduction 344 11.1 The Role of Inventory 345 Inventory Types 345 Inventory Drivers 347
CONTENTS 9 Independent versus Dependent Demand Inventory 349 11.2 Periodic Review Systems 349 Restocking Levels 350 11.3 Continuous Review Systems 351 The Economic Order Quantity ( EOQ ) 352 Reorder Points and Safety Stock 354 Quantity Discounts 356 11.4 Single-Period Inventory Systems 358 Target Service Level 359 Target Stocking Point 360 11.5 Inventory in the Supply Chain 362 The Bullwhip Effect 362 Inventory Positioning 363 Transportation, Packaging, and Material Handling Considerations 364 Chapter Summary 365 Key Formulas 366 Key Terms 367 Using Excel in Inventory Management 367 Solved Problems 368 Discussion Questions 368 Problems 369 Case Study 372 References 373 12 Managing Production across the Supply Chain 374 Introduction 375 12.1 Master Scheduling 376 The Master Schedule Record 377 Using the Master Schedule 382 12.2 Material Requirements Planning 383 The MRP Record 385 The Advantages of MRP 390 Special Considerations in MRP 390 12.3 Production Activity Control and Vendor Order
Management Systems 392 Job Sequencing 392 Monitoring and Tracking Technologies 393 12.4 Synchronizing Planning and Control across the Supply Chain 394 Distribution Requirements Planning 394 Chapter Summary 397 Key Formulas 399 Key Terms 399 Solved Problem 400 Discussion Questions 400 Problems 401 Case Study 408 References 408 12S Supply Chain Information Systems 409 Introduction 410 12S. 1 Understanding Supply Chain Information Needs 410 Differences across Organizational Levels 410 Direction of Linkages 412 125.2 Supply Chain Information Systems 412 125.3 Trends to Watch 414 BPM Tools 415 Cloud Computing 415 Supplement Summary 416 Key Terms 416 Discussion Questions 416 References 417 13 JIT/Lean Production 418 Introduction 420 13.1 The Lean Perspective on Waste 421 13.2 The Lean Perspective on Inventory 422 13.3 Recent Developments in Lean Thinking 423 13.4 Kanban Systems 424 Controlling Inventory Levels Using Kanbans 429 Synchronizing the Supply Chain Using Kanbans 431 Using MRP and Kanban
Together 432 Chapter Summary 433 Key Formula 433 Key Terms 434 Solved Problem 434 Discussion Questions 435 Problems 435 Case Study 436 References 438 PART V Project Management and Product/Service Development 439 14 Managing Projects 439 Introduction 440 14.1 The Growing Importance of Project Management 441 14.2 Project Phases 442 Concept Phase 442 Project Definition Phase 442 Planning Phase 443 Performance Phase 443 Postcompletion Phase 443 14.3 Project Management Tools 444 Gantt Charts 444 Network Diagrams 446 Constructing a Network Diagram 446 Crashing a Project 450 14.4 Project Management Software 452 14.5 PMI and the Project Management Body of Knowledge (PMBOK*) 455 Chapter Summary 455 Key Formulas 455 Key Terms 456 Solved Problem 456 Discussion Questions 457
10 CONTENTS Problems 458 Case Study 460 References 460 15 Developing Products and Services 461 Introduction 463 Product Design and the Development Process 463 Four Reasons for Developing New Products and Services 463 15.1 Operations and Supply Chain Perspectives on Design 464 Repeatability, Testability, and Serviceability 465 Production Volumes 465 Product Costs 466 Match with Existing Capabilities 466 15.2 The Development Process 467 A Model of the Development Process 467 Sequential Development versus Concurrent Engineering 469 15.3 Organizational Roles in Product and Service Development 469 Engineering 470 Marketing 470 Accounting 470 Finance 470 Designers 470 Purchasing 471 Suppliers 471 Who Leads? 472 15.4 Approaches to Improving Product and Service Designs 472 DMADV (Define-Measure-Analyze- Design-Verify) 472 Quality Function Deployment (QFD) 473 Computer-Aided Design (CAD) and Computer Aided Design/Computer-Aided Manufacturing (CAD/CAM) 474 The “Design for ...” Approaches 474 Target Costing and Value Analysis 475 Chapter Summary 476 Key Terms 476 Discussion Questions 477 Case Study 477 References 478 Appendices 479 Glossary 485 Index 497
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| spellingShingle | Bozarth, Cecil C. Introduction to operations and supply chain management Management Production management Business logistics Beschaffung (DE-588)4005988-1 gnd Materialwirtschaft (DE-588)4037937-1 gnd Operations Management (DE-588)4549167-7 gnd Supply Chain Management (DE-588)4684051-5 gnd |
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| title | Introduction to operations and supply chain management |
| title_auth | Introduction to operations and supply chain management |
| title_exact_search | Introduction to operations and supply chain management |
| title_full | Introduction to operations and supply chain management Cecil C. Bozarth ; Robert B. Handfield |
| title_fullStr | Introduction to operations and supply chain management Cecil C. Bozarth ; Robert B. Handfield |
| title_full_unstemmed | Introduction to operations and supply chain management Cecil C. Bozarth ; Robert B. Handfield |
| title_short | Introduction to operations and supply chain management |
| title_sort | introduction to operations and supply chain management |
| topic | Management Production management Business logistics Beschaffung (DE-588)4005988-1 gnd Materialwirtschaft (DE-588)4037937-1 gnd Operations Management (DE-588)4549167-7 gnd Supply Chain Management (DE-588)4684051-5 gnd |
| topic_facet | Management Production management Business logistics Beschaffung Materialwirtschaft Operations Management Supply Chain Management Lehrbuch |
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Indexes
THWS Schweinfurt Zentralbibliothek Lesesaal
| Call Number: |
2000 QP 530 B793(4) |
|---|---|
| Copy 1 | ausleihbar Available Place a Hold |
| Copy 2 | ausleihbar Available Place a Hold |