APA (7th ed.) Citation

Batten, J. D. (1992). Building a total quality culture. Crisp.

Chicago Style (17th ed.) Citation

Batten, Joe D. Building a Total Quality Culture. Menlo Park, Calif: Crisp, 1992.

MLA (9th ed.) Citation

Batten, Joe D. Building a Total Quality Culture. Crisp, 1992.