APA-Zitierstil (7. Ausg.)

Valdez, K. (2013). Customer satisfaction: 189 most asked questions : what you need to know. Emereo.

Chicago-Zitierstil (17. Ausg.)

Valdez, Karen. Customer Satisfaction: 189 Most Asked Questions : What You Need to Know. [Brisbane, Australia]: Emereo, 2013.

MLA-Zitierstil (9. Ausg.)

Valdez, Karen. Customer Satisfaction: 189 Most Asked Questions : What You Need to Know. Emereo, 2013.