Citizen relationship management: a study of CRM in government
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Abschlussarbeit Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Frankfurt am Main
Lang
c2008
|
| Schlagworte: | |
| Online-Zugang: | Volltext |
| Beschreibung: | Includes bibliographical references (p. 195-239) and index |
| Beschreibung: | 1 Online-Ressource (xx, 242 p. :) |
| ISBN: | 9783653010596 3653010594 |
Internformat
MARC
| LEADER | 00000nmm a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV042966878 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 006 | a m||| 00||| | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 151030s2008 |||| o||u| ||||||eng d | ||
| 020 | |a 9783653010596 |c electronic bk. |9 978-3-653-01059-6 | ||
| 020 | |a 3653010594 |c electronic bk. |9 3-653-01059-4 | ||
| 035 | |a (OCoLC)815477472 | ||
| 035 | |a (DE-599)BVBBV042966878 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 082 | 0 | |a 659.2/93208080973 |2 22 | |
| 084 | |a MF 7040 |0 (DE-625)122769: |2 rvk | ||
| 084 | |a MG 70704 |0 (DE-625)122860:12188 |2 rvk | ||
| 084 | |a QQ 000 |0 (DE-625)141967: |2 rvk | ||
| 100 | 1 | |a Schellong, Alexander |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Citizen relationship management |b a study of CRM in government |c Alexander Schellong |
| 246 | 1 | 3 | |a Citizen relationship management, a study of customer relationship management in government |
| 264 | 1 | |a Frankfurt am Main |b Lang |c c2008 | |
| 300 | |a 1 Online-Ressource (xx, 242 p. :) | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references (p. 195-239) and index | ||
| 502 | |a Thesis (doctoral)--Universität Frankfurt (Main), 2008 | ||
| 650 | 7 | |a BUSINESS & ECONOMICS / Public Relations |2 bisacsh | |
| 650 | 7 | |a Customer relations / Management |2 fast | |
| 650 | 7 | |a Internet in public administration |2 fast | |
| 650 | 7 | |a Local government / Public relations |2 fast | |
| 650 | 7 | |a Municipal government |2 fast | |
| 650 | 7 | |a Municipal government / Public relations |2 fast | |
| 650 | 4 | |a Wirtschaft | |
| 650 | 4 | |a Municipal government |x Public relations |z United States | |
| 650 | 4 | |a Local government |x Public relations |z United States | |
| 650 | 4 | |a Customer relations |x Management | |
| 650 | 4 | |a Internet in public administration |z United States | |
| 650 | 4 | |a Municipal government |z United States |v Case studies | |
| 650 | 0 | 7 | |a Bürgerbeteiligung |0 (DE-588)4008767-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Stadtverwaltung |0 (DE-588)4056784-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Bürgernahe Verwaltung |0 (DE-588)4008788-8 |2 gnd |9 rswk-swf |
| 651 | 4 | |a USA | |
| 651 | 7 | |a USA |0 (DE-588)4078704-7 |2 gnd |9 rswk-swf | |
| 655 | 7 | |0 (DE-588)4522595-3 |a Fallstudiensammlung |2 gnd-content | |
| 655 | 7 | |0 (DE-588)4113937-9 |a Hochschulschrift |2 gnd-content | |
| 689 | 0 | 0 | |a USA |0 (DE-588)4078704-7 |D g |
| 689 | 0 | 1 | |a Stadtverwaltung |0 (DE-588)4056784-9 |D s |
| 689 | 0 | 2 | |a Bürgernahe Verwaltung |0 (DE-588)4008788-8 |D s |
| 689 | 0 | 3 | |a Bürgerbeteiligung |0 (DE-588)4008767-0 |D s |
| 689 | 0 | |8 1\p |5 DE-604 | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe, Paperback |z 3-631-57844-X |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe, Paperback |z 978-3-631-57844-5 |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe, Paperback |z 3-631-57844-X |
| 856 | 4 | 0 | |u http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=488456 |x Aggregator |3 Volltext |
| 912 | |a ZDB-4-EBU | ||
| 940 | 1 | |q FLA_PDA_EBU | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-028392744 | ||
| 883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
Datensatz im Suchindex
| _version_ | 1804175293634576384 |
|---|---|
| any_adam_object | |
| author | Schellong, Alexander |
| author_facet | Schellong, Alexander |
| author_role | aut |
| author_sort | Schellong, Alexander |
| author_variant | a s as |
| building | Verbundindex |
| bvnumber | BV042966878 |
| classification_rvk | MF 7040 MG 70704 QQ 000 |
| collection | ZDB-4-EBU |
| ctrlnum | (OCoLC)815477472 (DE-599)BVBBV042966878 |
| dewey-full | 659.2/93208080973 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 659 - Advertising and public relations |
| dewey-raw | 659.2/93208080973 |
| dewey-search | 659.2/93208080973 |
| dewey-sort | 3659.2 1193208080973 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Politologie Wirtschaftswissenschaften |
| format | Thesis Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>03121nmm a2200721zc 4500</leader><controlfield tag="001">BV042966878</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="006">a m||| 00||| </controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">151030s2008 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9783653010596</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">978-3-653-01059-6</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">3653010594</subfield><subfield code="c">electronic bk.</subfield><subfield code="9">3-653-01059-4</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)815477472</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV042966878</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">659.2/93208080973</subfield><subfield code="2">22</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">MF 7040</subfield><subfield code="0">(DE-625)122769:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">MG 70704</subfield><subfield code="0">(DE-625)122860:12188</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QQ 000</subfield><subfield code="0">(DE-625)141967:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Schellong, Alexander</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Citizen relationship management</subfield><subfield code="b">a study of CRM in government</subfield><subfield code="c">Alexander Schellong</subfield></datafield><datafield tag="246" ind1="1" ind2="3"><subfield code="a">Citizen relationship management, a study of customer relationship management in government</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Frankfurt am Main</subfield><subfield code="b">Lang</subfield><subfield code="c">c2008</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">1 Online-Ressource (xx, 242 p. :)</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references (p. 195-239) and index</subfield></datafield><datafield tag="502" ind1=" " ind2=" "><subfield code="a">Thesis (doctoral)--Universität Frankfurt (Main), 2008</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">BUSINESS & ECONOMICS / Public Relations</subfield><subfield code="2">bisacsh</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Customer relations / Management</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Internet in public administration</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Local government / Public relations</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Municipal government</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Municipal government / Public relations</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Wirtschaft</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Municipal government</subfield><subfield code="x">Public relations</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Local government</subfield><subfield code="x">Public relations</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations</subfield><subfield code="x">Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Internet in public administration</subfield><subfield code="z">United States</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Municipal government</subfield><subfield code="z">United States</subfield><subfield code="v">Case studies</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Bürgerbeteiligung</subfield><subfield code="0">(DE-588)4008767-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Stadtverwaltung</subfield><subfield code="0">(DE-588)4056784-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Bürgernahe Verwaltung</subfield><subfield code="0">(DE-588)4008788-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="651" ind1=" " ind2="4"><subfield code="a">USA</subfield></datafield><datafield tag="651" ind1=" " ind2="7"><subfield code="a">USA</subfield><subfield code="0">(DE-588)4078704-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4522595-3</subfield><subfield code="a">Fallstudiensammlung</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4113937-9</subfield><subfield code="a">Hochschulschrift</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">USA</subfield><subfield code="0">(DE-588)4078704-7</subfield><subfield code="D">g</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Stadtverwaltung</subfield><subfield code="0">(DE-588)4056784-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Bürgernahe Verwaltung</subfield><subfield code="0">(DE-588)4008788-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="3"><subfield code="a">Bürgerbeteiligung</subfield><subfield code="0">(DE-588)4008767-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="8">1\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe, Paperback</subfield><subfield code="z">3-631-57844-X</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe, Paperback</subfield><subfield code="z">978-3-631-57844-5</subfield></datafield><datafield tag="776" ind1="0" ind2="8"><subfield code="i">Erscheint auch als</subfield><subfield code="n">Druck-Ausgabe, Paperback</subfield><subfield code="z">3-631-57844-X</subfield></datafield><datafield tag="856" ind1="4" ind2="0"><subfield code="u">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=488456</subfield><subfield code="x">Aggregator</subfield><subfield code="3">Volltext</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-4-EBU</subfield></datafield><datafield tag="940" ind1="1" ind2=" "><subfield code="q">FLA_PDA_EBU</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-028392744</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield></record></collection> |
| genre | (DE-588)4522595-3 Fallstudiensammlung gnd-content (DE-588)4113937-9 Hochschulschrift gnd-content |
| genre_facet | Fallstudiensammlung Hochschulschrift |
| geographic | USA USA (DE-588)4078704-7 gnd |
| geographic_facet | USA |
| id | DE-604.BV042966878 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:13:59Z |
| institution | BVB |
| isbn | 9783653010596 3653010594 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-028392744 |
| oclc_num | 815477472 |
| open_access_boolean | |
| physical | 1 Online-Ressource (xx, 242 p. :) |
| psigel | ZDB-4-EBU FLA_PDA_EBU |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | Lang |
| record_format | marc |
| spelling | Schellong, Alexander Verfasser aut Citizen relationship management a study of CRM in government Alexander Schellong Citizen relationship management, a study of customer relationship management in government Frankfurt am Main Lang c2008 1 Online-Ressource (xx, 242 p. :) txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references (p. 195-239) and index Thesis (doctoral)--Universität Frankfurt (Main), 2008 BUSINESS & ECONOMICS / Public Relations bisacsh Customer relations / Management fast Internet in public administration fast Local government / Public relations fast Municipal government fast Municipal government / Public relations fast Wirtschaft Municipal government Public relations United States Local government Public relations United States Customer relations Management Internet in public administration United States Municipal government United States Case studies Bürgerbeteiligung (DE-588)4008767-0 gnd rswk-swf Stadtverwaltung (DE-588)4056784-9 gnd rswk-swf Bürgernahe Verwaltung (DE-588)4008788-8 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content (DE-588)4113937-9 Hochschulschrift gnd-content USA (DE-588)4078704-7 g Stadtverwaltung (DE-588)4056784-9 s Bürgernahe Verwaltung (DE-588)4008788-8 s Bürgerbeteiligung (DE-588)4008767-0 s 1\p DE-604 Erscheint auch als Druck-Ausgabe, Paperback 3-631-57844-X Erscheint auch als Druck-Ausgabe, Paperback 978-3-631-57844-5 http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=488456 Aggregator Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Schellong, Alexander Citizen relationship management a study of CRM in government BUSINESS & ECONOMICS / Public Relations bisacsh Customer relations / Management fast Internet in public administration fast Local government / Public relations fast Municipal government fast Municipal government / Public relations fast Wirtschaft Municipal government Public relations United States Local government Public relations United States Customer relations Management Internet in public administration United States Municipal government United States Case studies Bürgerbeteiligung (DE-588)4008767-0 gnd Stadtverwaltung (DE-588)4056784-9 gnd Bürgernahe Verwaltung (DE-588)4008788-8 gnd |
| subject_GND | (DE-588)4008767-0 (DE-588)4056784-9 (DE-588)4008788-8 (DE-588)4078704-7 (DE-588)4522595-3 (DE-588)4113937-9 |
| title | Citizen relationship management a study of CRM in government |
| title_alt | Citizen relationship management, a study of customer relationship management in government |
| title_auth | Citizen relationship management a study of CRM in government |
| title_exact_search | Citizen relationship management a study of CRM in government |
| title_full | Citizen relationship management a study of CRM in government Alexander Schellong |
| title_fullStr | Citizen relationship management a study of CRM in government Alexander Schellong |
| title_full_unstemmed | Citizen relationship management a study of CRM in government Alexander Schellong |
| title_short | Citizen relationship management |
| title_sort | citizen relationship management a study of crm in government |
| title_sub | a study of CRM in government |
| topic | BUSINESS & ECONOMICS / Public Relations bisacsh Customer relations / Management fast Internet in public administration fast Local government / Public relations fast Municipal government fast Municipal government / Public relations fast Wirtschaft Municipal government Public relations United States Local government Public relations United States Customer relations Management Internet in public administration United States Municipal government United States Case studies Bürgerbeteiligung (DE-588)4008767-0 gnd Stadtverwaltung (DE-588)4056784-9 gnd Bürgernahe Verwaltung (DE-588)4008788-8 gnd |
| topic_facet | BUSINESS & ECONOMICS / Public Relations Customer relations / Management Internet in public administration Local government / Public relations Municipal government Municipal government / Public relations Wirtschaft Municipal government Public relations United States Local government Public relations United States Customer relations Management Internet in public administration United States Municipal government United States Case studies Bürgerbeteiligung Stadtverwaltung Bürgernahe Verwaltung USA Fallstudiensammlung Hochschulschrift |
| url | http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=488456 |
| work_keys_str_mv | AT schellongalexander citizenrelationshipmanagementastudyofcrmingovernment AT schellongalexander citizenrelationshipmanagementastudyofcustomerrelationshipmanagementingovernment |